Vimage: برنامج تصميم تصوير‪ر‬ ١٢+

Changed my review rating

I initially gave this one star because none of the features worked. And then I figured out what the problem was. Cellular data for the app was turned off. (On Ipad Air 4th generation.) But I didn’t realize it until I uninstalled then reinstalled the app. It was then that the app prompted me to connect to the internet, which I already was, but the app wasn’t. The app should be configured to auto prompt the user to turn on cellular data if it’s turned off; otherwise, it appears as if the app’s features don’t work.

Do you really want my feedback?

I am an artist trained in advertising with MANY apps. You sent me a notification asking me why I am not using your app. I tapped on your notification to take your “survey “, a screen with questions popped up for about 3 seconds and then the nag screen in your app hit me in the face! No way to get back to your survey! The repetition of your nag screen is very irritating! So here is my feedback. A three day trial is not long enough for a busy person like myself to assess any app. I liked what little I was able to experience. But not enough experience to get me to subscribe. I suggest a limited functioning version as an option. I don’t like subscription apps (I only subscribe to 3). I prefer to pay once &/or buy components. Once or twice of your video on your nag screen is enough. Continuously repeating it is annoying and takes away from its quality and message.
You are losing me as a possible customer because of these things. You have lots of competition out there. Please give your app and your customers the attention they deserve. I hope you really want my feedback. Sincerely, Elizabeth :)

استجابة المطور ،

Dear RoseWyld,

Thank you for taking the time to provide us with your valuable feedback. We are looking into the issue with the survey and other glitches you mentioned. We hope you will give our app another chance once these have been corrected. We truly appreciate your suggestions and if you have any other ideas on how we can make the app better, please don't hesitate to contact us at help@vimageapp.com.

We thank you again for your input!

Years of failed exports...

I have been using Vimage to animate my book covers for a long time and usually things go okay. However, about 1 in every 4 exports causes the app to crash. This usually happens when I've used 3 or more effects, which the app will allow up to 5 effects, and if I want the Vimage to be longer than 5 seconds which is the lowest amount of time it can run for... this sadly means I can never really get the full usage of the app and I PAID for the yearly subscription... I even went a whole 6 months without using the app because it was making me so angry...

And before anyone asks me to reach out to customer service. I did. Over a year ago when I first observed this issue and unfortunately they cannot help me with it because they act like they don't know what it is or why my account is reacting this way.

So in the end I just have to use the app however I can and hope for the best.

استجابة المطور ،

Dear PinkyLewis, thank you for your feedback. We have released a new version of our app and we request you to kindly install it. If you continue to face issues, please contact us at help@vimageapp.com.🙂