Vio.com: отели и путешестви‪я‬ 4+

When I heard that the FIFA Club World Cup was going to be in Philly, I immediately tried booking a hotel near the venue through the hotel’s website but the dates were blocked. So, I did a random search for the dates on Google and Vio popped up with the same hotel but the dates were open. I ended up booking through Vio for a fraction of what the nightly rates were when the dates were finally released. I’ll admit that I was skeptical about my reservation but when I called the hotel at a later time, they confirmed my reservation. We made the trip, stayed in the awesome hotel and got to see our favorite futbol team win their match. Since then I check Vio whenever we are traveling!

Dear, thanks for your review! At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you! We wish you all the best and will be happy to see you back. Kind regards, Customer Care at Vio.com

I had the worst experience booking through them. I booked for a hotel near Bryce Canyon for a check in at 11/28. Booking was done on 11/5 for a pay later option and free cancellation until 11/17. I got a confirmation immediately that my booking was confirmed on 11/5. On 11/17 my card was charged. On 11/23 I called the hotel for a general question question regarding a room amenity. To my surprise, the hotel just told me that there is no reservation under my name. They told me that the reservation was canceled for some reason and I should call the 3rd party company who I booked with. What happened next was a painful ordeal of dealing with customer care. They don’t have a phone number to call. The only option is via chat. I stayed on chat with the customer care for hours just to find out that my reservation was canceled by the hotel and they can’t do anything. I was just left in the hanging with my trip completely screwed up. Just think out this, if my reservation was canceled or not confirmed, they dint even bother to inform me. They happily charged my card and left me in dismay. Avoid at all cost. Would request Apple to take this app down for humanity sake 🙏🏻🙏🏻

Hello!

Thank you for taking the time to share your feedback. It’s our mission to give all our customers a seamless booking experience, so we’re sorry to hear that didn’t happen on this occasion.

Rest assured, we will do our best to resolve this for you. However, we were not able to find your booking with the details provided.

To ensure we can assist you promptly, we’ve reached out to you via Trustpilot to request more information.

We appreciate your patience and look forward to your response so we can address this matter as quickly as possible.

With kind regards,

Customer Care at Vio.com

Made a booking for hotel this weekend and accidentally made a typo on the reservation name.

Tried calling the customer service written in the email to change the name or add a friend to the reservation so that we could verify the ID and check in. Took 30 minutes to transfer to various lines and meet an agent who said they’ll check on the hotel if that is possible, and the agent said that is unavailable. When I asked the hotel, it said those features are available but I should do them through Vio, so the agent lied and blamed the hotel.

Called the agent back, and the agent named Charles said that they’ll make a cancelation with full-refund on the reservation that we already made and will book another reservation with the friend’s name. So we waited and checked back on the hotel lobby if the original one was canceled and new reservation was made. Apparently, the original one was canceled but no new reservation was made. So we called Vio again to check on it, and another agent told me that they’re looking on it but they can’t process it at the time so we should call back tomorrow morning. We waited for 2 hours at the hotel lobby in the midnight for nothing and head back home in a 40 minute uber ride.

Called Vio back the another day, and apparently there was no agent named Charles that I talked to, and everything was a lie and false information. Wasted money and time and energy.

Hello Brent,

Thank you for providing your feedback.

We are sorry to hear about the difficult situation you experienced. This is not in line with our objectives, and we extend our apologies.

Regrettably, based on the limited information provided, we are unable to locate your booking and conduct a thorough investigation into the matter.

We kindly request that you reach out to our Customer Support Team in order for us to fully investigate and offer you a more comprehensive explanation of the situation.

You can access our Contact Form by following this link: https://support.vio.com/hc/en-us/requests/new

We look forward to hearing from you.

Kind regards,
Customer Care at Vio.com