Vio.com: 호텔 & 여행 상‪품‬ 4+

I mistakenly gave a bad review yesterday because I saw a charge on my credit card that I thought was from you. It should have been given to Priceline who basically did a bait and switch on prices for a hotel room at the Peabody. I was able to get those charges reversed.
You guys DID come through on a very good price for the Peabody Hotel and it went like clockwork. Thank you! I’ll use you in the future!

Hello, thanks for your feedback!

We're happy to hear that you were able to solve your issue with Priceline and we can't wait to see you on our app in the future!

With kind regards,
Customer Care at Vio.com

Made a booking for hotel this weekend and accidentally made a typo on the reservation name.

Tried calling the customer service written in the email to change the name or add a friend to the reservation so that we could verify the ID and check in. Took 30 minutes to transfer to various lines and meet an agent who said they’ll check on the hotel if that is possible, and the agent said that is unavailable. When I asked the hotel, it said those features are available but I should do them through Vio, so the agent lied and blamed the hotel.

Called the agent back, and the agent named Charles said that they’ll make a cancelation with full-refund on the reservation that we already made and will book another reservation with the friend’s name. So we waited and checked back on the hotel lobby if the original one was canceled and new reservation was made. Apparently, the original one was canceled but no new reservation was made. So we called Vio again to check on it, and another agent told me that they’re looking on it but they can’t process it at the time so we should call back tomorrow morning. We waited for 2 hours at the hotel lobby in the midnight for nothing and head back home in a 40 minute uber ride.

Called Vio back the another day, and apparently there was no agent named Charles that I talked to, and everything was a lie and false information. Wasted money and time and energy.

Hello Brent,

Thank you for providing your feedback.

We are sorry to hear about the difficult situation you experienced. This is not in line with our objectives, and we extend our apologies.

Regrettably, based on the limited information provided, we are unable to locate your booking and conduct a thorough investigation into the matter.

We kindly request that you reach out to our Customer Support Team in order for us to fully investigate and offer you a more comprehensive explanation of the situation.

You can access our Contact Form by following this link: https://support.vio.com/hc/en-us/requests/new

We look forward to hearing from you.

Kind regards,
Customer Care at Vio.com

The process was so simple and the prices available were far better than the other sites. I was booking a room for my daughter and her husband as a surprise for their date night and it even gives you an option to book and pay for someone else’s stay - will definitely use this site again!

Hello!


Thank you for sharing your wonderful review with us and for your compliment on our booking process.



At Vio.com, it’s our mission to get every traveler a better deal, on every stay. And we are so happy that we could do that for you!



We wish you all the best and will be happy to see you back.



With kind regards,
Customer Care at Vio.com