Master service challenges with bitnamic CONNECT! The app for mobile and worldwide collaboration in service and maintenance formerly known as VIOS.
Bitnamic Connect offers you a wide set of features making a service technician's life easier. Send messages to other users, communicate with remote experts through video calls, view 3D models and much more! The only requirement for Bitnamic Connect is a smartphone, tablet or laptop with an internet connection.

Messaging / Chat
• brand new chat module for simplified communication with experts and other users
• take a look at your contact list for available experts or technicians
• exchange media files within your chats
• chat groups can be created for efficient communication

Video Calls / Remote Expert

• initiate or join audio/video sessions with remote experts or other users from your contact list
• anonymous session establishment by providing a combination of service number and password
• support for multipoint calls with several participants
• laser pointer within the live video stream
• call-in option for delay-free voice communication via public phone networks
• create still images from the video stream
• discuss images with all session participants and/or add annotations within the whiteboard module
• see shared screens or applications from the remote expert's desktop client
• optimized quality and data usage for low bandwidth cellular networks

3D Model Viewer
• upload and view threedimensional models within our innovative 3D viewer
• optimized performance for viewing on mobile devices
• wide set of options for view and manipulation of model components including removal of subcomponents, transparency and explosion views
• add colored annotations to model surfaces

File Manager
• access media in your individual file manager and share it with other users

Call History
• detailed information on past sessions is stored in the call history and contained media can be reused

• presence functionality with user-defined availability
• built-in notification system combined with push notification for calls, messages or file activities

• very simple and intuitive operation
• multiple languages are available and more to come

What’s New

Version 3.0.5

- Fixed a few issues with iOS15

App Privacy

The developer, Bitnamic GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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