Virgin Hotels - Lucy 12+

Virgin Hotels

Designed for iPad

    • 2.9 • 602 Ratings
    • Free



Link your Know account with Virgin Red. Earn points for goodies by staying at a Virgin Hotels!

Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk. Better yet, you can now link your Know account with Virgin Red and earn points for your Virgin Hotel Stay!

Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.

Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.

Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.

No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.

Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.

Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.

Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.

Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.

Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.

Not a problem! Lucy offers cashless tipping so you can take care of those who took care of you in a special way.

That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels. You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.

What’s New

Version 5.0.1

The perks keep coming when you sign up for Virgin Red the rewards club from Virgin. You can now earn Virgin Points by linking your Know profile to Virgin Red and staying at participating hotels. Redeem goodies from your favorite brands or save them up and put them towards a once-in-a lifetime experience. How does a cruise on Virgin Voyages or a flight on Virgin Atlantic sound?

Ratings and Reviews

2.9 out of 5
602 Ratings

602 Ratings

Mrdirky ,

Fiancée’s Birthday Disappointment

I stayed at the Virgin Hotel the downtown Chicago location on February 19, 2023 for my soon to be wife’s birthday. I booked this location because she and I are getting married this summer less than a mile away so I figured I would kill two birds with one stone, celebrate her on her special day and scout a place for me and my guest to stay when they fly in for our wedding this summer. Unfortunately it was nothing like I’d read and researched, walking in the lobby was dark, dated and dungeon, the front desk staff was friendly, elevators and hallway where the rooms are were nice and modern (21st fl). I was impressed with the unique room (opted for a suite) 500sqft actually priced well for the size but after getting settled and preparing for our night out all that I could hear was the trains continuously screeching by every few minutes, listening to my mate complain of how she won’t sleep tonight with all of the noise. The rooftop was ok it was nice I’d been there in the summer when it’s on and poppin so even though it was slow on a Sunday evening I know it to be a fun time. All in all I was unhappy with my stay and needless to say I will not be returning nor will any of my wedding guests. They also charged me sixty five dollars for parking and my car home in my driveway.

Keisha.r.smith ,

App worked fine and suddenly stopped

I booked a room at the end of May 2023 for June 2023 and downloaded Lucy. It worked for about 3 days, and now I keep getting the screen that says something like “this is not how we expected to meet”. I can’t view or modify my reservation or anything about the upcoming stay without logging into the website, which defeats the purpose.

Maybe it’s not supposed to show anything until you’re on the property, but it doesn’t say that.

rachelleah107 ,

Unusable Buggy App

When I attempt to register, I get some kind of registration error class with no user friendly message. I figured maybe I had an account already, tried to do a password reset with my email— I got a reset email, then when I entered a new password and matching confirmation password and hit save, it says “incorrect password”. I tried to re-register with a different email and get no feedback when I hit submit on the registration form, and confirmed it didn’t save. When I click the link in this page to report an issue, it takes me to a third party developer page with no clear way to report a bug. I would think there was an outage somewhere but I’ve been attempting to use the app for 3 days to the same end. Absolute garbage.

App Privacy

The developer, Virgin Hotels, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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