Lucy makes things happen! Stay connected to the hotel and get ready for an epic stay.
Now when you join Virgin Hotels loyalty program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy . She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk.
MOBILE KEY, CHECK-IN, ROOM CHOICE (BETA)
Use Lucy’s mobile check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
ORDER ROOM SERVICE
Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.
CONTROL YOUR THERMOSTAT & THE LIGHTS
No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.
GET LOCAL RECOMMENDATIONS
Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.
MAKE HOTEL & DINING RESERVATIONS
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.
GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.
GET IN “THE KNOW”
Membership Without Dues. That’s the feeling you get when you join The Know. That means Room Upgrades, the best Rate Discounts and special Dining Offers and Events in Commons Club when you book directly with Virgin Hotels. You’ll also have exclusive access to The Spirit Hour, when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.
Lucy and The Know are one! As a Know member you now have exclusive access to all the wonderful features of Lucy plus the perks of the Know including a personalized stay, upgrades, member only room rates and more. Coming soon to Lucy are cashless tipping, and secure ID verification.
Ratings and Reviews
App works fine and has some good features that I haven’t seen on hotel apps before.
Looks great, doesn't work
I wasted about a half hour attempting to reserve a room at the Chicago Virgin Hotel with this app. The process kept opening Safari pages that required re entering log in info which was rejected. They have lost a booking as a result, I ended up using an app from a hotel chain that actually worked properly.
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Virgin Hotels Llc
- 76.8 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11 or later and a Mac with Apple M1 chip.
English, Arabic, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- 12+ Infrequent/Mild Horror/Fear Themes Infrequent/Mild Sexual Content and Nudity Infrequent/Mild Medical/Treatment Information Infrequent/Mild Mature/Suggestive Themes Infrequent/Mild Simulated Gambling Infrequent/Mild Profanity or Crude Humor Infrequent/Mild Cartoon or Fantasy Violence Infrequent/Mild Realistic Violence Infrequent/Mild Alcohol, Tobacco, or Drug Use or References
- © Runtriz, Inc.
With Family Sharing set up, up to six family members can use this app.