Now when you join Virgin Hotels loyalty & preferences program The Know, not only do you get a personalized stay, upgrades, and member only room rates, you now have exclusive access to our app Lucy. She connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Check in to your chamber? Not a problem, as a Know member you can check in prior to your arrival and unlock your chamber without using a physical key or having to stop by the front desk.
PRE-ARRIVAL CHECK-IN & MOBILE KEY
Use Lucy’s pre-arrival check-in feature, allowing you to get settled in even faster, and use your device as your chamber key without using a physical key or having to stop by the front desk.
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
ORDER ROOM SERVICE
Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.
CONTROL YOUR THERMOSTAT & THE LIGHTS
No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.
GET LOCAL RECOMMENDATIONS
Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.
MAKE HOTEL & DINING RESERVATIONS
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.
GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.
WANT TO TIP BUT NO CASH ON HAND?
Not a problem! Lucy offers cashless tipping so you can take care of those who took care of you in a special way.
IT’S MORE REWARDING TO STAY “IN THE KNOW”
That means Room Upgrades, special Member Room Rates, Dining Offers and exclusive Events in Commons Club when you book directly with Virgin Hotels. You’ll also have access to The Spirit Hour when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.
Minor enhancements and performance improvements
Ratings and Reviews
The app is ok, not great. When you open it and your reservation isn’t there, most apps let you look it up. This one wants your room number. If your reservation is a month out, you obvi aren’t going to know your room number. Doesn’t seem to synch with HHonors either.
Virtual check-in didn’t work. The tvs in the room only work through the app. Our room TV didn’t sync or connect with the app, thus we had no tv. Room service menus are only available through the TV thus we checked out early to find breakfast elsewhere. If you need to communicate with the front desk, the app is useless. You have to google the hotel and call the main line. First and last time we will ever stay at a Virgin hotel.
No room control for thermostat
I spent 38 minutes setting up my account while I’m here, only to find out i can’t control the thermostat through the app like they said i could SMH for one second i saw the place where you could but it disappeared immediately and never showed again. Everything else seems to work
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Virgin Hotels Llc
- 74.6 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
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- Age Rating
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