I signed up with Virgin Mobile back in August, and I got free credit for signing up. After the first month, my card was charged without my authorization, although they said this was to renew my plan it wasn't because I had more than enough credit to renew it for the next two months without recharging. Anyway, after a few days, they refunded the amount they charged back to my card, which surprised me and at the same time made me happy because I didn’t think they would ever refund me. Overall, my experience with this provider have been mixed, there were a few issues, but they both get fixed in a timely manner. I would recommend this provider to people because their prices are excellent, and none of the other providers can compare to them. They also have outstanding customer support.

I have never written a review before but I just have to do this to warn people! I have also never come across a service so unprofessional and so inefficient in my entire life. I fell for the gimmick of "get a SIM delivered to you in 60 minutes" so ordered one online. Nowhere did it state that certain categories of individuals will need to go "in store" to complete the transaction but only after my credit card was charged was this information made available to me. I downloaded the mobile app and was given several store options to go to pick up my SIM card. As I type this, I am at the 3rd "store" this app suggested I go to for an in store experience and been told that no such store exists in the location or premise. How do you leave on redundant or no longer in use locations on your website? Let's not even talk about the taxi fare I have had to pay to get to these 3 locations and back. I tried to chat with a customer service representative but till now (24 hours later) my inquires are left unanswered and I am being told there is a high volume of requests. Virgin Mobile, I am going ahead to get another service provider and request that you refund me in full. If anyone is looking for a service provider in Dubai, run as far as you can from this one.

As the title says, I have no complaints whatsoever. I opted for a one year up front paid plan. I chose a plan, there were no hidden fees, prepaid for an entire year, got a way better deal than du or etisalat at the time, and have had zero issues with anything but the app(few hiccups, always resolved very quick by using facebook messenger)I use their international minutes to call all over and have had no issues with getting disconnected or hearing strange dial tones in the back round like I did with Du(quite frequently I might add)That being said, I just upgraded my plan for another 7 months and STILL saved more money than I had with other carriers in past. I am a believer now and will be having my wife switch to Virgin soon also! Thanks again Virgin UAE!

Problems with their payment service called me to use the “live chat” in the app. The “live chat service” is an absolute joke and a serious disrespect and time waster to the customer. Questions in an “open live chat” often take more than 30-60 minutes to be answered, which means this is hardly a “live chat”. At best it’s an email answering service, except the answers you get are incomplete and useless as they only address your last chat question instead of providing full solutions. So a question that can be answered in 1 email will take 10-20 chat messages with 60 min between each answer. When I raised this issue with the chat person, they told me (45min later) that they were “sorry that I felt that way” about the service! Felt that way!!? Wt.. The complete lack of a live chat and zero solution to my query is not a “feeling about the system”, it’s a factual observation of their complete lack of service. If you ever wondered how useless a chat system can get, here’s where you’ll find out. Avoid!!