Virgin Voyages +9

Just downloaded and have wasted 20 minutes fighting with it just to set up my profile for an up coming cruise (which is showing up) and can’t get through it. From other horrible ratings going back a year it appears that this is just the tip of the iceberg, and there’s been no effort to fix multiple problems with this substandard app. First I had to fight to get it to accept the year in my DOB- would only accept the first 3 numbers. Finally got it to work by inputting the last 2 numbers, then moving the cursor to insert 19 at the beginning. Now I’m fighting with the selfie photo- it keeps rejecting it over and saying it shows a “foul gesture”. Is this their way of saying I’m too ugly to go on one of their cruises? Not sure where I even go from here, because it won’t let me proceed without a photo.

Update: 13 days out from the cruise now, and constantly getting error messages and problems loading pages to book things. Tried going to their main web page, and things there are just as buggy, error messages and selections not loading. Everyone on my cruise is having the same issues so it’s not just me; shows a complete lack of consideration for your customers time to keep wasting it like this with glitches that, from other reviews, never get addressed. Maybe consider just going back to a basic app and webpage with simple buttons and pull downs that actually work instead of trying to be flashy.

I’ve been booked on a cruise since august and couldn’t add a payment method until about 45 days out from the sail date. Now I’m at 25 days and trying to book a short excursion and though the app still have my method saved, it doesn’t recognize it when trying to book. Even when reentering the information, it doesn’t let me confirm; however, minutes later, I get an email to pay for it through their website and not the app.

Not the friendliest of apps, though I’ve heard it’s better than other cruise lines. I don’t think that “better than others” or better yet “not as bad as the others” is the bar when it’s still clunky and gives a less than seamless experience.

Now I’m afraid I’ll have to wait to get onboard to try and book these experiences, despite having availability now and there won’t be any then. I’ve already had to email customer service twice for this cruise and it’s annoying to have to do over and over again, especially when they clearly can’t get this one simple app to work properly even when they had COVID give them extra time to work on it and then having sailings since 2021.

At least the onboard experience is infinitely better.

This is absolutely the least functional app that I have ever used since smart phones were invented. It is mind boggling that, with all of the money that Virgin has put into Virgin Voyages, they can’t get their app working practically at all. The same problems that plagued this app a year ago when I first started using it, still plague the app today. I have seen zero improvements over that time despite thousands of people complaining about it, and reporting the same issues. Everything about the cruise relies on this app as Virgin wants you to use it for everything you do, so the frustration never ends, not even when you’re on board.
The problems are too numerous to list, but just figure that every single thing that the app is supposed to do, it does not do well, or in some cases, at all. Also, it is very difficult and non-intuitive to navigate.
Most of the other reviews list out specific problems and they are all accurate. I believe that if Virgin Voyages cares about staying in business, they need to throw this app away and start over from the beginning, because it must be unfixable based on the fact that nothing has improved at all.