Virtual Keypad 4+

I have had this app for many years and it has always worked seamlessly. The features are good and I love that I can get notifications to see who is coming and going.

In the past 6 to 8 months, it will not connect regularly at all. Sometimes I have to try four or five times in order to get logged in. I go out of the app, come back in, and sometimes it still does not work. There is no pattern that I can detect. It happens on both cell service and Wi-Fi connections, and in locations where it used to connect, it now does not. Also, when you have a limited amount of time to unset an alarm when you arrive home, this is very worrisome and frustrating.

Hope this can be fixed!

For an app that could essentially be one button: the setup was convoluted and it has constant delays. It often takes 3 to 4 tries and a wait of up to 20 min to arm or disarm the system remotely (even from inside my own house). You have to constantly refresh as it will often have an outdated status (saying armed when unarmed or visa versa). That last sentence is a big problem. You could leave the house and check the app and think it’s armed but the status just hasn’t updated since a recent disarm. One time, I hit disarm to the system, drove home, and beat the app by disarming manually on the keypad at home before the app finished trying and failing to disarm. That should not be possible. That’s embarrassing. It moves slower than the speed of car.

Additionally, I have never successfully hit the false alarm option in time from the app. By the time you get the notification and try to hit the false alarm option, it is too late. My wife and I have the same problems with the app and I have an iPhone XR and she has I think a 15 so it is not outdated phones to blame.

My wife and I were very satisfied for about six months, but recently we have had numerous frustrations. When we get a notification of activity at our door, the app is slow to connect. Often the activity has passed by the time we finally have a connection. Additionally, we used to be able to see any activity in a recording. For weeks now, these recordings no longer appear. The screen just says “No events.” Frankly, these issues negate the whole point of having a remote connection. We can’t interact with whoever is at the door, and we can’t watch the activity outside our house to make sure everything is ok.

My wife and I conduct business from home and consequently have very fast internet. We have the latest edition of iPhone with updates iOS. We have tried deleting the app and reloading, we have closed the application by swiping up, and we have restarted our iPhones. Nothing works, and we both have the problem.