Virtual Keypad Ratings and Reviews

Great when it works

I manage the alarm system for my church which also has a daycare center. We have many users and sometimes the App will think a previous user is sending commands when I use the App. Being the Administrator of the system, my log in is allowed to arm and disarm All areas. It is very frustrating to be told that I do not have permission to arm a Zone and then find that the areas that did arm when I asked were armed by another user that had armed another zone a few minutes earlier. Logging out of the app and then logging back in does not clear the problem. The only workaround appears to be to wait for the earlies login to time out.

Not good

For an app that could essentially be one button: the setup was convoluted and it has constant delays. It often takes 3 to 4 tries and a wait of up to 20 min to arm or disarm the system remotely (even from inside my own house). You have to constantly refresh as it will often have an outdated status (saying armed when unarmed or visa versa). That last sentence is a big problem. You could leave the house and check the app and think it’s armed but the status just hasn’t updated since a recent disarm. One time, I hit disarm to the system, drove home, and beat the app by disarming manually on the keypad at home before the app finished trying and failing to disarm. That should not be possible. That’s embarrassing. It moves slower than the speed of car.

Additionally, I have never successfully hit the false alarm option in time from the app. By the time you get the notification and try to hit the false alarm option, it is too late. My wife and I have the same problems with the app and I have an iPhone XR and she has I think a 15 so it is not outdated phones to blame.

Doorbell functionality frustrating

My wife and I were very satisfied for about six months, but recently we have had numerous frustrations. When we get a notification of activity at our door, the app is slow to connect. Often the activity has passed by the time we finally have a connection. Additionally, we used to be able to see any activity in a recording. For weeks now, these recordings no longer appear. The screen just says “No events.” Frankly, these issues negate the whole point of having a remote connection. We can’t interact with whoever is at the door, and we can’t watch the activity outside our house to make sure everything is ok.

My wife and I conduct business from home and consequently have very fast internet. We have the latest edition of iPhone with updates iOS. We have tried deleting the app and reloading, we have closed the application by swiping up, and we have restarted our iPhones. Nothing works, and we both have the problem.

Easy to set up and use

I really like being able to remotely check to see if I remembered to arm the system before leaving the house or to check if family members did. Or arm it after getting in bed if I forgot to before coming upstairs. Any alert you would get on the keypad screen also goes to your phone. It also gives you the ability lock out sensors with a low battery warning so your dogs don’t have to listen to the beeping potentially for hours until someone comes home. Basically anything you can do from the keypad screen you can do from your phone anywhere in the world you have cell service. In many instances using the app is even more easy than the using the keypad screen, even when you are at home.

Good but could use some tweaking

I get this app five stars for convenience but three stars for functionality. It’s super handy that anywhere in the world where you have Wi-Fi connection you can arm and disarm your home and also review when it’s been armed and disarmed. I Find that some things are clumsy such as the touch ID which I really like but I am always having to go into settings and log back in because anytime you don’t use your touch ID it reverts back to passcode mode. Also near that selection of touch ID is the screen to reset your passcode and I find it I press it a lot in error which is annoying. Overall it’s 10 times better than A key fob. After three years of using it still frequently just doesn’t work last week the technician had to spend an hour at my house trying to get the app to talk to the alarm box.

Developer Response ,

Thanks for the feedback! We’re making some adjustments and we believe you won’t run into this in our next update. Thanks for enjoying Virtual Keypad!

Barcom Customer/007JB

Very pleased with the simplicity of no worries at night! The app is simple to use, and we have forgotten of different mornings and opened the triggering the burg alarm system by accident. The response and professionalism of Barcom is top notch! If my system is triggered, it literally takes less than 15 seconds for a phone call asking me if everything is ok! The sense of security that gives a person, is hard to explain. It’s unbelievable how fast the system works! I definitely would recommend to everyone! The pricing is a very manageable trade for that level of security!! I have a wife, 3 daughters, 1 son. 3 of them are under 16! I have full confidence they’re all safe when I am awake from home!

Developer Response ,

We are thrilled to hear that you are enjoying Virtual Keypad. Thank you for a great review!

Terrible App

This app is awful. I am constantly having trouble with arming and disarming my system from my phone using this all. There is no rhyme or reason as to why it happens. It just does. And because I can’t disarm my system using the app on my phone, the alarm goes off as if there was an intruder breaking in. It’s extremely frustrating. Not only that, but the videos picked up by the camera are constantly lagging and not loading properly to rewatch what was recorded. Wish my alarm company used a different program! Update: This app is still awful!
Since they want me to rate the app again, here's another update: This app is still terrible! It's still unresponsive at times which sets off my whole house system because I can't turn the alarm off from the garage using my phone. I hate that my alarm company continues to use this company. They are terrible!

You’re kidding! More reliable??!!

This app has NEVER been reliable!!! JOKE!!!!! I’m stuck with it since my lousy home security system company forced it on me! It’s reliable LESS THAN 5% of the time! I have to reboot my devices 95% of the time more than once just to see something appear to work! 0% CONFIDENCE!! ZERO!!!! When we are away from the house, we have no idea if it has performed the task we have asked it to do!! I often have to call our lousy security system company, Security Instrument, here in Delaware to confirm the action I hope to have requested! NO CONFIDENCE IN THIS APP and NO CONFIDENCE IN SECURITY INSTRUMENT - our $8000 home security company!!! If you have NO CONFIDENCE in your home security company, WHAT DO YOU HAVE!!????!!
JOKE!!!!
I would recommend anyone considering a home security company that requires the involvement of VIRTUAL KEYPAD as the interface to RUN THE OTHER WAY . . . RUN!!!! - 180° AWAY FROM THIS PATHETIC, AMATEURISH and EXPENSIVE FAILURE of technology!!!!!

It works… I think.

I don’t know if the problem is the app or the unit itself. I think it’s in the unit itself, that the timer isn’t working. It’s (obviously) not supposed to be armed during work hours, and then arm at night five days a week. But I’ve found it it’s not arming when it should, and when it did arm over the weekend, if somebody went into the building and disarmed it - it would automatically come back on if we weren’t in the room constantly with the motion sensor. We’ve set off lots of false alarms as a result of this.

So again I don’t know where the blame lies but it’s real frustrating. Other than that it’s OK, a little bit slow to open and connect to our system… which is critical when it’s setting off false alarms.

Extremely unreliable

I’ve been using Virtual Keyboard to arm my alarm system for my business for the last few months. After I enter my PIN number it takes up to 2 minutes just to login. Sometimes the app times out and I have to restart just to login. Same thing happens when I try to arm my alarm. It can take minutes and sometimes it doesn’t work requiring me to restart the app.

It’s not my internet connection or phone. My employees have the same issue. I’ve found that the app works better on my cell connection than WiFi. The app has more connection issues when using WiFi even though are download and upload speed is optimal.

The app “works” which is why I’m giving it 2 stars instead of 1. The app seems like it’s not finished. I would give it 5 stars if the connection issues were less frequent.

Developer Response ,

We'd like to take a look at it and figure out a solution for you. Please email us at help@dmp.com including the name of your security provider.