Vive Financial 4+

Keyboard missing for payments BUT, there’s a way

Downloaded the app & it has some serious bugs. When you try to make a payment, you’re given the choice of the monthly payment, the full balance or other. If you select other to type in the amount you want to pay, the keyboard does not come up for you to type in what you wanted to pay. HOWEVER, there is a an option to turn on the camera. So, I wrote the amount that I wanted to pay on paper & used the camera & it read it. Then I selected ‘insert’ & it populated to the field. I was successful in making an additional payment for the amount that I wanted to make.

Developer Response ,

Thank you for being a Vive Cardholder; we appreciate your feedback. We are happy to share that this issue was resolved with our latest release on December 6th

Awesome app

Works well and is laid out nicely

payments not being credited

I paid my payment on time before 5 pm EST and was still charged a late fee and they put my account on hold. Called customer service with my confirmation number and was called a liar by the rep telling me their system is accurate so I did not make the payment on time. YES it was made on time, their systems do not work correctly.