iPhone Screenshots

Description

Tracking your solar production is super simple with the Home Energy app. Monitor
production down to the hour, day, week, month, or year. See how much carbon you’ve
offset. And contact our support team – all from the magical glass rectangle in your hand.

What’s New

Version 1.98.1

some fixes and improvements

Ratings and Reviews

2.6 out of 5
225 Ratings

225 Ratings

joseph theriot ,

No panel monitoring is a shortfall

Your consumers and techs would benefit from panel monitoring since it could allow the user to report specific issues rather than general problem. Your responses to most reviews being “contact us and we will address your issue “ is shortsighted as most issues are global in nature. Why not address them openly? Your FAQ page is severely lacking on the website, more of mostly “contact us” than any real info and the rest is patting the company on the back.

Developer Response ,

Hi Joseph - Thanks for the feedback. Customer experience is important to us.
Finding a solution for each specific issue is our priority. Thanks for being a valued customer.

-Vivint Solar App Development

trolloltasms ,

Happy to be a customer

The company itself is quick and efficient, I appreciate the app simply because I know what the production of power is. I have no power bill except for the equipment subscription I have through Vivint. In fact the power company will owe me money because I produce more than I consume. That’s a definite plus.

Now for the app itself, I was hoping to know individual panel power production, and how much I am using compared to how much is supplying the power grid. (I’m sure if I compare my electric bill to Vivints bill I could figure it out) at any rate, the app is slightly buggy, sometimes not always displaying the previous months’ power production so I can compare. It will usually not update according to the month I’m trying to look at. And for that I give it a 4*. Keep updating the infrastructure of the app, and it’ll be perfect! Thanks Vivint.

Developer Response ,

Thank you for your review! We really appreciate your feedback. Please reach out to us at appsupport@sunun.com if you have any questions or concerns in the future. Thank you!

Mrk1203 ,

So far no good

Took 3 weeks from system activation to get my app and website production to show at all. And it doesn’t seem to report on a real time basis whatsoever. Looking like production data posts up twice a day?? The customer support from corporate was seriously lacking. Had to reach out to my salesperson for help and he had to even say I was reaching out to him everyday. Which was not true. I gave corporate several days in between inquiries they just never took the time to reach out to me.

The thermostat widget is useless. Takes me to what appears to be the Honeywell site but when I load in my login credentials I’m told they don’t exist. However I can browse directly to Honeywell website and login directly myself with same credentials. Happy to have solar. But by far not impressed with app, website or support.

Developer Response ,

Thank you for reaching out. Please send your address, full name and review to appsupport@sunrun.com so that we can help resolve your concerns. Thank you!

App Privacy

The developer, Vivint.Solar, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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