Vivint 4+

When I applied for Vivint I was skeptical at first only because I was i’m familiar with the company, but my friend had their whole system hooked up in their house and I was amazed so I decided to give it a try. when I applied, they literally contacted me back within five minutes TOPS of me putting in my application. The customer service was amazing. Although the sales representative didn’t do a very good job at telling me the total cost of the entire equipment, the technician who came to hook it up broke it all down to me and explained everything to the T. The technician (Bronson) who came was the nicest and down to earth guy I could’ve asked for and did a amazing job at explaining how everything worked. He installed everything very quick and asked me questions about where I wanted everything and even gave advice on where the best place to put it was. He did little drilling to make sure there was no damage to the outlets to set up my outside cameras and made sure he cleaned up everything. He accidentally ripped his fingernail but of course we made sure he was okay but he didn’t let that stop him from getting the job done. I couldn’t of asked for a better person for the job. He gave me his contact info incase i had any questions and we both ended the day with a smile on our faces. Thank you Vivint!!!

The app itself is very useful and comes in handy all the time. I have the smart lock, the smart doorbell, and 2 cameras and they work perfectly. The cameras give me good quality pictures and video plus there is less than a 1 second delay with the live video when monitoring from my phone. The motion-activated sensor on the doorbell works very well during the day, evening, or night even when the front porch light is off. The microphone and speaker on the doorbell makes it easy and safe to communicate with people I don’t know who approach my door. If I see someone trying to break in from the camera, it gives me the option to take a live picture from my phone and it automatically records movement picked up by the cameras. The app gives me notifications without delay for everything that happens inside and around my home whether it’s the doorbell being rung, the door being opened, motion from the cameras, my alarm system being armed and disarmed, or even my door being locked and unlocked. They really thought of everything to give you the maximum protection against threats or otherwise. I highly recommend Vivint for your home security and the Vivint app for easy access and extra insurance for the security of your home and the people you live with. (P.S. the alarm noise is REALLY, REALLY LOUD!!)

I have been using the app now for a week and found some annoyances. Mainly in the dashboard. I feel like it could be more customizable. I would like to have the option of the dashboard returning back to the security screen when I open the app every time, or any specific screen the customer would want to see when they open the app. Secondly, the security screen should have the option to add light/ room switches to the security screen for ease of use. I have ten Phillips bulbs in six rooms and this app does not make me want to go to it to operate those switches. Which doesn’t really make this the smart home controller that I was sold on. Third, I believe camera notifications for people detection should have a link to the video recording. Makes no sense to read the notification and then have to go somewhere else in the app to see the video. Lastly, the administration portion of the app does not work well. Initially when setting up the camera to my specifications, the app would pop up errors of configuration failed, but when setting it up on the panel, there was no issues. Fortunately, I now have it setup to my liking. For a lesser tech savvy person, I could see this as ver frustrating. I understand the connections between admin trough the internet and admin through Zwave, but not all users are tech savvy. And I also understand that there is tech support that can be called, but why should I need them if the product was simpler to use?