Vivitar Smart Security 2 4+

I purchased my first Vivitar IP camera about 3 years ago and it has been quite reliable. I’ve had it in my garage and it has worked flawlessly throughout the winter and heat and humidity of summers. The built in infrared light works very well allowing the capture of images or real time stream even in complete darkness.
The only bug I’ve noticed is occasionally it will lose link with my iPad or iPhone for unknown reasons. Power cycling solves the issue and these cameras just keep on going.
I purchased a 2nd one for my living room and den. I really like the two way audio intercom feature also. Motion detector instructs camera to capture movement at the given time but I have seen where there is a latency between the capture and actual event in testing I have done. Overall this camera is a good value given the image quality and features that it has.

Work great. Had a little issue connecting but when they were connected they worked great.
Some time they disconnect with the WiFi, a little annoying but if you turn it “on” the connection reconnects.
Very happy with the lights. Would recommend for any dark room or for checking on little ones in a bedroom at nite.

I tried purchasing cloud storage but I can’t even use it and it took me forever to figure out how to cancel it. I tried finding a customer support email or number but the app doesn’t barely contains that, only has the feedback button and FAQs which don’t address the problem I’m having. Also, my screenshots and videos taken in the app never appear on my phone or anywhere else, which is ridiculous. I bought this camera for safety and security and the app can’t even save a simple recording or photo?
Just honestly getting tired of the poor quality of Vivitar applications (I use another one “Smart Home Secuirty” by Vivitar for their Wifi enabled Leak Sensor and it’s even worse than this one, on top of the fact that I have to use a whole separate app for the same brand of device).
Their devices are great by themselves, easy to set up, and they work without issue, but the Vivitar apps are seriously irritating and just not worth it.