VIZIO Mobile 12+

I did LOVE this remote app. UPDATED

UPDATE: I reached out to support again today. I asked if the app supports multiple devices and they said yes. So it seems support person #1 was wrong like I thought. I was finally able to connect my multiple TV’s. All seems good now. I have to say I used this app for years and loved it. I am a brand loyal Vizio customer and have three tvs. I used the app with two of them every day. Since the latest upgrades I can only connect to one tv. This is a major disappointment as two tvs are close enough so that the remote affects both tvs. The app solved that problem. I spent about an hour last night with chat support. After trying to get the app to recognize the second tv I was told to try a different device. I was able to connect to the other tv on my iPad. They then told me the problem was solved. It isn’t solved! I don’t want to use a phone for one tv and my iPad for the second tv. They said I can only connect to one device using the app. Why then did they spend an hour troubleshooting with me if it won’t connect to more than one device? It worked fine before they upgraded it. Why take away features? Very DISAPPOINTED.

Developer Response ,

Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Paid for an ad machine and not a tv.

My Visio app will not keep the favorites populated. It often won’t connect to the Sling app on the first up to the fourth try. The TV apps stall and watching anything on Sling is awful. There’s constant stoppages and it will skip ahead to commercials and cut off parts of the shows. I’ve had the shows completely disappear half way through. It will stall and after the commercials that play, a new show is playing. It’s not just the Sling app that constantly stalls. The commercials work perfectly, I wish the apps did. The adds for Disney+ and other apps come on frequently when I start the tv instead of the Home Screen on start up. The ads get stuck and it is difficult to get to the Home Screen. The surround sound won’t work with the tv. I’ve had support tell me to reset the tv which I’ve done many times, this takes so long! After the long reinstall, I have to go to all of my paid apps and reregister. This takes a long time and it’s so irritating that it doesn’t fix anything. The router is next to this tv. The tv on the other side of the house made by another manufacturer works great. I wish I chose another product, I’m patiently waiting until this tv dies to replace it. I bought a defunct ad machine, they should be paying me for having to view all of the none sense when I should be watching the tv.

Developer Response ,

In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.

Remote Update

So I’ve had a Vizio tv for a while now and have been using the previous version of the app. The remote used a swipe instead of tap for the arrow functions (up,down,left,right) which was pretty hard to get used to but I ended up being comfortable with it. The new update removed that and has now gone to a tap instead of swipe. All which is fine and the interface seems less buggy. The only issue I am having with this is where the watchfree and home button are located. They are placed extremely close to the up and down arrows respectively. Since the update, when trying to search for something to watch on an app, I keep accidentally hitting the home button and watch free button which automatically takes you out of that app. It’s just a little frustrating when I feel those buttons could have easily been placed elsewhere. Other than that I have no qualms about the update as of yet and actually prefer it a little over the previous version. I would have easily given 5 stars had it not been for that small issue.