VIZIO Mobile 12+

Remote Update

So I’ve had a Vizio tv for a while now and have been using the previous version of the app. The remote used a swipe instead of tap for the arrow functions (up,down,left,right) which was pretty hard to get used to but I ended up being comfortable with it. The new update removed that and has now gone to a tap instead of swipe. All which is fine and the interface seems less buggy. The only issue I am having with this is where the watchfree and home button are located. They are placed extremely close to the up and down arrows respectively. Since the update, when trying to search for something to watch on an app, I keep accidentally hitting the home button and watch free button which automatically takes you out of that app. It’s just a little frustrating when I feel those buttons could have easily been placed elsewhere. Other than that I have no qualms about the update as of yet and actually prefer it a little over the previous version. I would have easily given 5 stars had it not been for that small issue.

Paid for an ad machine and not a tv.

My Visio app will not keep the favorites populated. It often won’t connect to the Sling app on the first up to the fourth try. The TV apps stall and watching anything on Sling is awful. There’s constant stoppages and it will skip ahead to commercials and cut off parts of the shows. I’ve had the shows completely disappear half way through. It will stall and after the commercials that play, a new show is playing. It’s not just the Sling app that constantly stalls. The commercials work perfectly, I wish the apps did. The adds for Disney+ and other apps come on frequently when I start the tv instead of the Home Screen on start up. The ads get stuck and it is difficult to get to the Home Screen. The surround sound won’t work with the tv. I’ve had support tell me to reset the tv which I’ve done many times, this takes so long! After the long reinstall, I have to go to all of my paid apps and reregister. This takes a long time and it’s so irritating that it doesn’t fix anything. The router is next to this tv. The tv on the other side of the house made by another manufacturer works great. I wish I chose another product, I’m patiently waiting until this tv dies to replace it. I bought a defunct ad machine, they should be paying me for having to view all of the none sense when I should be watching the tv.

Developer Response ,

In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.

Time to update my review

My last review was god-awful the remote was super slow couldn’t get connection. It would constantly disconnect, but over the past year they have improved it an extreme amount, even going to the extent of changing the look of it now in the latest update, which I kind of like but I wish they brought back the remote button feature where you could click the button on the phone and it made it look like the remote, and the swiping feature, I really do miss the swiping feature as well. That was great just some of the UI from the old date needs to be brought to the new update but other than that I really am enjoying it. I have no more connection issues and everything is fast and responsive. PS this is coming from a person with multiple Vizio smart cast TVs in the house. This app controls all the TVs in my home. We do not use physical remotes. Everything is done by the app so it is extremely important to me that it works well that is why we bought the Vizio smart TVs with smart cast.

Developer Response ,

We’re sorry you’re having difficulty logging in. We are aware that there may be some authentication errors currently with app login and are addressing this with an upcoming update. For real-time support, please reach out to our customer service team by visiting support.vizio.com and clicking on 'Contact Us'.