VIZIO Mobile 12+

Remote Update

So I’ve had a Vizio tv for a while now and have been using the previous version of the app. The remote used a swipe instead of tap for the arrow functions (up,down,left,right) which was pretty hard to get used to but I ended up being comfortable with it. The new update removed that and has now gone to a tap instead of swipe. All which is fine and the interface seems less buggy. The only issue I am having with this is where the watchfree and home button are located. They are placed extremely close to the up and down arrows respectively. Since the update, when trying to search for something to watch on an app, I keep accidentally hitting the home button and watch free button which automatically takes you out of that app. It’s just a little frustrating when I feel those buttons could have easily been placed elsewhere. Other than that I have no qualms about the update as of yet and actually prefer it a little over the previous version. I would have easily given 5 stars had it not been for that small issue.

Paid for an ad machine and not a tv.

My Visio app will not keep the favorites populated. It often won’t connect to the Sling app on the first up to the fourth try. The TV apps stall and watching anything on Sling is awful. There’s constant stoppages and it will skip ahead to commercials and cut off parts of the shows. I’ve had the shows completely disappear half way through. It will stall and after the commercials that play, a new show is playing. It’s not just the Sling app that constantly stalls. The commercials work perfectly, I wish the apps did. The adds for Disney+ and other apps come on frequently when I start the tv instead of the Home Screen on start up. The ads get stuck and it is difficult to get to the Home Screen. The surround sound won’t work with the tv. I’ve had support tell me to reset the tv which I’ve done many times, this takes so long! After the long reinstall, I have to go to all of my paid apps and reregister. This takes a long time and it’s so irritating that it doesn’t fix anything. The router is next to this tv. The tv on the other side of the house made by another manufacturer works great. I wish I chose another product, I’m patiently waiting until this tv dies to replace it. I bought a defunct ad machine, they should be paying me for having to view all of the none sense when I should be watching the tv.

Developer Response ,

In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.

Works great, easy to use

I have poor vision and had my vision accessibility on my phone set up to provide me with larger display (zoomed in). Originally, I didn’t realize that the app provided volume control because volume buttons did not show up on my screen. After turning off my vision accessibility settings, I realized that there was the ability to control the volume of my television. Idk if the developer can fix this issue but it would definitely benefit those with limited vision to have the volume controls appear on their device display. Still gave five stars because everything else is absolutely wonderful. I actually chose to just leave my vision accessibility turned off (zoomed out) so that I can control the volume. It’s difficult to see or read anything on my phone now, but I use this app every day and decided it was too much of a hassle to keep changing settings. If this can be fixed, I think it would definitely make this app even better than it already is. Thank you in advance for taking this into consideration 😊