Welcome to a fresh new way to order groceries.
FREE Delivery on 1st online order at Vons
Drive Up & Go (pick up) – Drive up, call, we load for you
- Flexible delivery and pick up times – groceries on your schedule
- Shop fast from your previous in-store and online purchases
- Make special requests to your Personal Shopper (e.g. select green bananas)
- Save money with hundreds of clippable coupons
- Exclusive online savings – easily find new weekly deals that matter most to you
What's New in Version 7.9:
- Bug fixes
- Performance improvements
Ratings and Reviews
I've found this app to be easy to use and well thought out. Being able to use a historical list of previously purchased items saves a lot of time. The main list has items grouped together logically for the most part. For the occasional item that can't be found, the search function works well.
My main gripes are 1) that the function buttons at the bottom of the window get in the way. It would be better to move them to the top of the window to make it harder to accidentally bump them. And 2) If you do accidentally bump one of those buttons, it's not easy to go back to where you were. A simple "back" button is needed that will take you back to where you were. Right now, if you bump one of those buttons at the bottom of the window it takes three steps to get back to the list you were on but you still need to scroll through the list to get back to where you left off.
A couple more things: The check-out process for the new version of the app seems more cumbersome than for the old version. Not sure exactly why. Also, an increasing number of items are showing as being "unavailable". Some of these I regularly purchased for the last couple of years and now they have been unavailable for two to six weeks. I'm beginning to think something is wrong with the unavailable listing system in the app.
Overall, though, the app works well.
Waste of Time and Money! Never again!
I wish we could leave 0 stars. After recently having surgery on my ankle my family member recommended a grocery app to help. After downloading and ordering $300+ in groceries I was at first pleasantly surprised. Until my delivery day.... I was scheduled for 3-4pm. Made sure I had help at home. By 445, no groceries, no call, no texts. Say on hold for 35 mins only to be told “Oh, sorry I don’t see why, but your delivery is delayed till 845” What! As a courtesy she offered a $20 discount due to my inconvenience. My delivery driver finally called around 815 asking if I still wanted my order? Seriously? YES! She arrives late again, drops all the crates off at the door. Like I said I just had surgery and can not bear weight on ankle. Now what? After I finally get my groceries in.... I find I am missing 20+ items. Most of which THEY CHARGED ME FOR! Plus quite a few I ordered and wasn’t even on purchase receipt. I again called, 45 mins hold this time. Proceeded to ask me if I asked the driver to check the truck? I again explained I couldn’t walk. She left this at my door. Then offered to credit my account.... HELL no! I won’t be using your service ever again. He then offered me a refund of all missing product. It’s now 4 days later and I still have yet to see a refund of missing product nor the $20 fee. I have also emailed their customer service.... again no response. HORRIBLE!
I have to have grocery delivery due to health issues. I have to say, this is quite literally the worst app ( and website)I have ever used.
Today, the problem was not being able to check out. Also, I wanted to order some red delicious apples, but the app just kept showing that broken circle, like, duh, “can’t find the apples”. I think it would be a good thing to send emails prior to delivery to show what items were out of stock. I simply wouldn’t put an order in for something you don’t even have! I have the same problem searching for an item I’ve been ordering forever and the app says search results show 0.
I really need my groceries but I put off ordering because I always have some sort of problem with the ordering process and I really get anxious just thinking about it. I tell friends and family not to shop Vons delivery. You’ve lost a customer because of the horrible app and the fact that the customer service phone # never gets answered. On hold forever till I just hang up. But I guess that’s what you count on. If there really is a customer service contact phone option, the employees behind this should be monitored, maybe fired because they make the words “ customer service” a joke. Shame on you! Have you noticed your rating lately? 1.7 out of 5. I would rate it less than that!
- Albertsons Companies, LLC
- 59.8 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2015 Safeway Inc.
With Family Sharing set up, up to six family members can use this app.