VPN 4+

I’ve been using this VPN for almost half a year, started with the free trial, then bout it for half a year. Now I’m not sure if it’s the app or if I’m just not understanding how to use VPN streaming, but I can’t seem to get it working. I go to the streaming tab, turn on the cannelset 1 UK server, and then try to use Netflix, but when I do this, normal US Netflix pops up. Pls help

Hello, Due to the intense demand in US and UK we added a large number of servers to our network recently. During one of those upgrades the US profile was incorrectly applied to some of our Uk servers. That means you may have connected to a UK streaming server that was incorrectly setup for US Netflix by us.

We’re sorry for the inconvenience - that issue is resolved now. If you have further issues please contact us through the app (top left icon on home screen) as we monitor our support emails continuously while reviews are only checked periodically.

Thank you for using Larva.

So I think it’s time to find a new VPN. This app is far to frustrating. As a for instance, it just needed to be updated and this pop up kept coming up on my screen over and over and over and over telling me I had to update. I kept clicking ok and it would immediately pop up again not allowing me to do anything! I couldn’t get to the update page because of this annoying constant pop up. Also, when I’m out and don’t have internet connection, the VPN keeps trying to connect and it stops me from being able to use my cell data to check email and texts. Another annoying thing about this app. Finally, who the heck knows if it’s even doing anything. Doesn’t give you any data such as what it’s blocked etc. Far better out there I’m sure so I’m going looking for another VPN.

Hello,

I apologise for the issue you experienced, it happens in a select set of circumstances.

If you turn on ‘on demand’ then your device will ALWAYS fire up the VPN any time a connection is requested to anywhere. This is what on-demand means and is there to protect you. It is also why when you are on cellular data it connects automatically. If you want manual on/off control then turn this option off.

The upgrade message is rare and we only ever need to trigger that when we make significant changes on our servers which force us to prevent the old version connecting. In this case we rolled out Dynamo+ which is usually sold to enterprise at 6 digit+ numbers. It is a significant feature that works transparently to make sure you can always connect to a server.

Because you had on demand on AND we had to force upgrade, every time the server disconnected with the upgrade message your app reconnected again.

This issue will be fixed in an update in a few days.

Regarding your final point, if you’re happy with the results there’s no need to wonder if it’s doing anything. That’s the whole point - it’s supposed to make it seamless for you. We don’t waste memory, cpu, storage, or time showing you stats you don’t really need. Larva is streamlined to do its job and do it fast and well, not as a PR machine to advertise numbers to you.

You’re always welcome to use another VPN but do remember when they spend so much effort showing you graphs and numbers what is that really for?

In any case of you ever have issues please send us a support email and you will get a response very quickly.

I hope that helps.

Well, I was very excited when I first subscribed to this service because it was working very well. But I’ve had it just over 3 weeks and all of a sudden it keeps disconnecting! I am in the middle of watching a streaming video from the internet and the screen just goes black and I am knocked out. I have to turn my pad off and then on again, then have to reconnect to the service. A few days ago it knocked me out 4 times in 1/2 hour which was extremely frustrating. And just now it’s happened three times already. I have no idea what could be causing this. Unfortunately I signed up for a year and am frankly regretting my decision.

Hello,

The vpn would not cause your device to go black and reset like that. It is likely an unrelated iOS issue, battery fault or other hardware issue. You should contact Apple support for advice.