Vroom: Used Cars Delivered 4+

Not gonna lie, I was very nervous when I bought my car and saw all of the negative reviews but I thought the heck with it I’m just gonna go through with the purchase. Customer service was awesome and very polite, they answered all of my questions. The car arrived in pretty good shape but did have some problems. First off, the windshield wipers were put on backwards but me and a friend were able to change that very easily. Oil and transmission fluid needed to be changed which is fine since that has to be replaced overtime anyway. I also had a airbag warning light come on and I took it to a mechanic and they said that it was most likely just the sensor. Sensor still comes on occasionally but stays off 99 percent of the time. And then the biggest problem, I woke up to see a puddle of oil on the driveway and I was definitely upset. I called vroom within the week warranty and was able to set up a case number to have them pay for the repairs which they did! All I had to do was show them a receipt and they sent a check. Overall, I have had a pretty good experience and my car is running great. I also saw reviews about not getting the title. Mine arrived two weeks after it was delivered so I’m good to go. If you got to the end of this congratulations. It was very long but I wanted to make it as detailed as possible haha.

The purchasing and delivery of my new vehicle along with the pickup of old one went smooth as could be. My new truck showed up with a dead battery and some chips on the windshield. Not a huge deal. They reimbursed me for the battery as they should have. However getting my windshield fixed has been a disaster. I bought my truck in December and I’m now finally just scheduled to get my windshield replaced on Monday. I was also told by the glass company if they can’t figure out the ticket number issue with vroom I’m responsible for the windshield invoice. I’ve tried calling customer service for vroom legit 20 times and I either get ignorant employees who basically don’t want to do anything and put me on hold for 45 minutes or very helpful employees but still don’t get anything done for me. Keep in mind I contacted Vroom the day I received the vehicle with the transport damage and have email trails to confirm everything I did. If your car comes in perfect shape I believe you’ll be a true supporter of vroom. If you go through what I’m going through I think I’d rather deal with the lying salesman at dealerships.

Service so bad they can’t even blame Covid! I started my journey to buy and trade in a car with Vroom in late November. Everything was going fast and easy. Got the car no issues it’s a nice car, traded vehicles and they priced it $3,000 less than what they estimated without saying why. Car was in perfect shape no smoking and mileage low we moved to the mountains and wanted to get a sturdier ride for the winter. Not the bad part though. We went through all of our temp tags constantly waiting for our title and registration. No one knew why we weren’t being notified, I called and called same answer and no one understood and when I spoke with someone higher they didn’t know and when they said that’s the title and registration personnel job I asked for their number or to be forwarded they didn’t know the number that happened multiple times with different people. It took 4 months before they sent the final paperwork! Then took another 2 months to get a notification that Vroom finally did their part and sent it to the state and did not give me new tags bc the state only allowed them to do 3 mind you 3 temps that barely lasted for a month. Vroom should be disappointed with their staff and train bc clearly everyone you have is incompetent. I just got my title and registration today. You can’t even blame Covid on your faults. Do people a favor and either stop or get your stuff together. Worst experience I have ever had.