VSP Vision Care On the Go 17+

the other reviews speak for themselves on quality of this crapware. Let me add my own experience:
- Apple is famous for offering particular attention to people with vision challenges, this app uses ZERO of such platform support - you can’t zoom (the irony)
- if you tap the hamburger menu and then anything outside of that menu you get stack in a clustduck of UI paradox
- the benefits history tells you two piece of information that are: “you used multiple services” or empty fields - essentially there is no history

those are the top items because it is not possible to beyond without aggravation

this app feels to be either developed by incompetent and non user of this type of service or by some kind of outsourced shop where the objective is to put some services of an existing web site inside a native app.

Unfortunately Apple doesn’t allow to give negative stars otherwise this would be my first time doing so.

what would have been better:
- an accessible design given the only expectable audience
- history so that you know what glasses you have purchased using their insurance
- way less bugs (the login is beyond finicky and there is no progress indicator so you cause callbacks to the server when in reality is caching)
and let’s call it for now - they are not going to do any given their real customers are the companies that provide the benefit and not the actual consumers…

Everyone is right - this app is horrible. As of today’s date version 2.3 was updated a year ago. Apparently nobody is monitoring this to see what is wrong with this app. I’ve been using it for a short while and I did notice that when I tried to look at my membership card, the app failed and went back to my homepage. When I tried to email it to myself the app showed that ever frustrating “death circle.” When you try to get in touch with app support there is no one to contact. I’m using an iPhone and for some reason it won’t save my password, so I have to put it in manually every single time. As I said, I’ve only been using this app for a short time, and these are just a few of the problems I found, and for some reason I think I’m going to find many more problems. Obviously VSP doesn’t care about this app at all or they would do something about it.

The navigation is horrible! If I click on a doctor to read more about them I have no way of returning to the previous page, I have to close out the app and sign in and do the search all over again. It’s always lagging and giving error message when trying to find a doctor! And the cookie message keeps popping even though I picked my preference! Not to mention I a pop up to schedule with an office I had no interest in would not click off when I pressed the X a bunch of times! Literally had to close out the app and log back in. Please update the app it is NOT USER FRIENDLY!