VyStar Card Control 4+

must be fixed

i understand that every app needs time for maintenance, but i’ve never had more issues with an app so important. this is mobile banking, something people need immediate access to on a constant basis. when this app undergoes maintenance periods, they last a strangely long time. like, what do you mean i can’t access my accounts, my transaction history, or my deposits for the Majority of the day? many, many hours. that’s kind of unacceptable. people may need to check their balance for time sensitive and very important matters, so blocking them from viewing these things as well as blocking them from making necessary transfers and deposits is asinine. go ahead and fix your app, but please don’t take away all access to it for all of its users for such a ridiculous amount of time while you do. i have never encountered such a problem so often.

Why Bother

I want to purchase movie tickets, but I can’t why? Because of the restrictions that I have set through this app.

Right now I cannot update nor make any changes through the Card Control settings because the app is unavailable.

This is highly highly upsetting because of the recent and ongoing online and app issues they have had for the past several months. I am so close to literally walking away from VyStar credit union. I don’t want to, but I shouldn’t run into so many road blocks within so many months. Something needs to change here. This is unacceptable. Maintenance or not, this app should not be experiencing issues in the middle of the day on a Thursday.

I don’t have time to call or chat with someone online to make a conscious quick decisions of life.

Why bother! Works on to add card then stops

This would be a great app if Vystar hire some IT developers who knows how to fix the main issue! 1) after downloading, the app works fine for you to add your card and info, after that it will not open again, it will only allow you to see the message prompt but when attempting to view via the app, the error secure connection fail will appear, 2) why show the number of messages via the widget but not allow the user to open? This is very frustrating, especially when I need it the most because someone has stolen my card info, had to call and hold for over 40 mins to block card bc app wouldn’t allow me to do so, during that time to got 7 transactions thru! Get it together vystar, you could loose customers who’s been with you all for many years!!

Developer Response ,

Hi there, thank you for taking a moment to leave this detailed feedback for our team to review. We totally hear and understand your frustration. We apologize for the less than desirable experience you've encountered. It is never our intent to cause frustration or make things more difficult than they need to be. Feedback like you is valued by our team! In fact, we review this feedback regularly to get a more detailed understanding of our members digital pain points. We want you to know that we are working on creating new digital experiences aimed at empowering and delighting our members. Thank you for your patience as we work create better experiences for our members. If you'd like to connect and offer any more feedback please email us at social.vystarcu.org. We'd love to hear from you! :)