iPhone Screenshots

Description

Waitr
Food Delivery & Carryout

Welcome to the Wonderful World of Waitr — where great local food meets convenience!

Breakfast, brunch, lunch or dinner; have your favorites delivered.
Whether it’s a small coffee or a four-course meal, you can have it delivered for a flat fee, or order Carryout and pick it up for free. Browse restaurants in your area to find new favorites or order from the ones you already know and love. See your food like never before with our professionally photographed menus. Order the way you like with our customizable menu items and special requests feature. Start a Group Order to eat more conveniently with family, friends, and coworkers. Track orders in real time, receive alerts when your food is on the way, and so much more!

Do dinner a favor, download Waitr today!

Features:
• Delivery and Carryout options
• No minimum or maximum order size
• Photographed menus
• Search by restaurant, cuisine, or item
• Web and mobile ordering
• Simple, secure mobile and online payment
• In-app Help & Support
• Real-time order tracking
• Group ordering

Waitr
You’re going to have a hard time finding an easier way to eat.

What’s New

Version 3.53.1

Bug fixes and performance improvements.

Ratings and Reviews

3.8 out of 5
10K Ratings

10K Ratings

thespvsr ,

Substandard!

I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.

Developer Response ,

Thank you for this review, Thespvsr. Reviews, like yours, help us identify critical pain points for our customers! I have shared your feedback with our brainstorming crew so we can find ways to eliminate these frustrations in the future.

I would love to dive deeper into your order with CiCi's Pizza. Would you mind sending the name and phone number associated with your Waitr account to reviewwaitr@waitrapp.com so I can look into this matter further? I look forward to speaking with you and hearing more of your thoughts!

Beagle2k9 ,

Dreadful

No way to get updates about order status. Last night I ordered food and 1.5 hours later the app still said “preparing your food.” Called restaurant and they said my food had been ready for 45 minutes and was sitting there boxed up, but they had no word from the Waitr driver. So I went and picked up the food myself and of course the food was cold. The driver did call but it was about half an hour after I got back home and had already finished the meal. This is the second time this has happened. I emailed and chatted with their customer service via the app earlier this morning but I have been unable to get a response yet, and they do not have a phone number to call so you just have to wait and wonder when they’ll get back to you. Also, the app does not provide an estimate of how long an order will take to be delivered until AFTER you place the order. People make decisions about their food based on how long it will take, much like waking out of a restaurant when the hostess says the wait is over an hour and they decide to eat somewhere else. It’s very basic but this app forces you to place an order and then cancel it when you realize it’ll be two hours for your donuts to arrive. Nobody waits two hours for donuts!! I will not be ordering with Waitr again, they just do not have their stuff together. Uber Eats is out of Waitr’s league, and I so miss having that available since moving out of a big city. Sigh.

Developer Response ,

Hello, we are truly sorry to hear we did not meet your expectations. Our number one goal is to provide exceptional service and it appears we failed you. Feel free to send us an email at reviews@waitrapp.com so we can look into this further for you.

Hungry with no food! ,

Issues Issues Issues

I have placed multiple orders through this app, and unfortunately, have been disappointed more times than I can count. I was part of a group order with my coworkers for lunch. Apparently, there were select items ordered by one person that were actually available at the restaurant, but not available on the menu until a future time, but it allowed everyone in the group to order without any notification that we would be waiting for over 2 hours for our food. Myself and one other coworker reached out through the “chat” within the app and spoke with Michael, he informed both of us that once a time has been chosen, it cannot be modified AT ALL, our only option was to cancel the order and start the process all over again, this was after an hour of the first order being placed...no thank you. With all the technology we have at our fingertips, it is hard for me to believe that they can’t modify an order after it has been placed, especially when the problem lies within the app not recognizing menu items as being available to order through the restaurant, but not their app. I know this is fact because, less than a month ago, I ordered from the same restaurant and my entree was available, but the soup was not. I called the restaurant directly and paid separately through them for the soup and they added it to my order through Waiter.

Developer Response ,

Thank you for your review. We apologize for this experience. This feedback is very valuable and we'll definitely take it into account. We are always looking for new ways to improve our service to our customers. We strive to satisfy all customers and hope to better serve you in the future!

App Privacy

The developer, Waitr, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

More By This Developer

You Might Also Like