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Description

Waitr
Food Delivery & Carryout

Welcome to the Wonderful World of Waitr — where great local food meets convenience!

Breakfast, brunch, lunch or dinner; have your favorites delivered.
Whether it’s a small coffee or a four-course meal, you can have it delivered for a flat fee, or order Carryout and pick it up for free. Browse restaurants in your area to find new favorites or order from the ones you already know and love. See your food like never before with our professionally photographed menus. Order the way you like with our customizable menu items and special requests feature. Start a Group Order to eat more conveniently with family, friends, and coworkers. Track orders in real time, receive alerts when your food is on the way, and so much more!

Do dinner a favor, download Waitr today!

Features:
• Delivery and Carryout options
• No minimum or maximum order size
• Flat delivery fee
• Photographed menus
• Search by restaurant, cuisine, or item
• Web and mobile ordering
• Simple, secure mobile and online payment
• No hidden fees
• In-app Help & Support
• Real-time order tracking
• Group ordering

Waitr
You’re going to have a hard time finding an easier way to eat.

What’s New

Version 3.1.0

*Bug Fixes*
* Users should no longer be prompted to allow location services for Waitr when not using the app.

*New Features/Enhancements*
* The 'Use My Current Location' toggle will now be toggled on when users enable location services in their OS settings.
* Group members can now update their credit card on the 'Order Review' screen.

Ratings and Reviews

3.8 out of 5
4.5K Ratings

4.5K Ratings

thespvsr ,

Substandard!

I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.

Developer Response ,

Thank you for this review, Thespvsr. Reviews, like yours, help us identify critical pain points for our customers! I have shared your feedback with our brainstorming crew so we can find ways to eliminate these frustrations in the future.

I would love to dive deeper into your order with CiCi's Pizza. Would you mind sending the name and phone number associated with your Waitr account to reviewwaitr@waitrapp.com so I can look into this matter further? I look forward to speaking with you and hearing more of your thoughts!

Jen252500 ,

TERRIBLE

So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.

ecw14 ,

I will NEVER order from Waitr again!!!

Sometimes it’s easier to have things delivered on a busy day to save time and fight the lines. I’m even ok with spending the extra money to have it delivered and I always leave a tip, but today that changed. I ordered 2 meals from chick-fil-a for myself and a co-worker. After we got our food, we noticed my co-workers sandwich wasn’t even in the bag (and yes I ordered the meal not the entree)!!😡 I called Chick-fil-A and they told me I had to call Waitr because they driver had confirmed everything was in the bag. Ok first, it’s Chick-fil-A’s fault for not paying attention and putting everything in the bag (which they’re usually good about), second it’s the drivers fault for not noticing that she didn’t have everything her order called for in the bag (her job is to make sure she has everything and drive it to the correct location), third it’s my fault for not noticing it sooner. Lastly, it is IMPOSSIBLE to get in touch with Waitr for instances like this!! It’s like they don’t care and have even removed their policies for dealing with these situations because instead of having a number to call, you have to submit your problem to an online chat where you have to wait for a response for who knows how long!! When you call the 800 number in their privacy policy it literally tells you no customer service representative are available. For these reasons, I WILL NOT be ordering from Waitr again. What a waste of money!!

Information

Seller
Waitr Inc
Size
125.3 MB
Category
Food & Drink
Compatibility

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese

Age Rating
Rated 4+
Copyright
© Waitr Inc.
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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