* Users should no longer be prompted to allow location services for Waitr when not using the app.
* The 'Use My Current Location' toggle will now be toggled on when users enable location services in their OS settings.
* Group members can now update their credit card on the 'Order Review' screen.
Ratings and Reviews
I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render the app completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.
Developer Response ,
We appreciate your honest assessment of our app, GirlFridayJS! We're currently revamping our driver training program to address your first and third points. Also, if you ever wish to alter or increase the gratuity after the order has been delivered, feel free to reach out to our support team via the in-app chat feature or email@example.com. Our representatives would be happy to assist you!
I have spent a lot of money using this app and more and I have had issue after issue with my food, Their menus aren’t updated and you will have to cancel your own order through customer service if they don’t have something that is clearly posted on the menu, ( had to do this twice with 1 order) but good luck reaching someone in customer service especially through the chat it’s almost impossible to reach someone in a decent time through that, also do not expect to be compensated in anyway for your inconvenience they don’t give free delivery or comps or anything for an error that is on them! I.e wrong menu, also if your order is wrong take a pic and upload it because the restaurants will lie especially the manager at cici’s pizza in Waco, I placed an order she claimed she made herself paid for extra toppings I didn’t receive and lied to waitr saying it had the items so I uploaded a pic of the food to end that argument, I asked for a refund on the whole order and told waitr I no longer wanted the items and wanted a full refund at this point and they only refunded the one pizza but didn’t even take care in the fact that the other pizza was wrong as well so I pretty much threw about 36 bucks down the drain because no one would eat the pizza because it was made wrong! So thanks for nothing. I will never use this app again and I don’t recommend anyone else should use it either. I’d stick with Uber eats or just go get your own food, your neighbor might be more reliable.
Developer Response ,
Thank you for this review, Thespvsr. Reviews, like yours, help us identify critical pain points for our customers! I have shared your feedback with our brainstorming crew so we can find ways to eliminate these frustrations in the future.
I would love to dive deeper into your order with CiCi's Pizza. Would you mind sending the name and phone number associated with your Waitr account to firstname.lastname@example.org so I can look into this matter further? I look forward to speaking with you and hearing more of your thoughts!
So earlier today I used their services for the first time at work cause it’s been recommended to me by my coworkers. At my work, the rules are that if you work 6 hours or more, you get two 15 minute breaks. Well I was working 5 hours so I only got one 15 minute break, which is fine, I’ve done that before. I forgot to pack my lunch so I used the app. I ordered one plate of sushi with a side of teriyaki sauce from a sushi place in my town. Since my break was at 12:40 I set my delivery time to be at 12:35 so I could get it right before my break. For some reason, 12:35 came by and went and my order still hadn’t come by. I couldn’t reschedule my break since all the other times were already filled. I had to go to the break room and just sit there without eating any sort of food. Finally, at 12:54, my manager said over the headsets that we have that my order had finally arrived. I had literally one minute left in my break so I didn’t even get a chance to eat it at all. And it was almost 20 minutes late, which is honestly ridiculous. And on top of that, the teriyaki sauce that I paid extra for WAS NOT EVEN IN MY BAG. So I had to wait until the very end of my shift to eat my food that I paid for. By that time, it was soggy and cold. So I will absolutely never EVER use their services again since they are so unprofessional. I will tell all of my friends and family about their poor services so they know not to ever use it again and waste their money.
- Waitr Inc
- 125.3 MB
- Food & Drink
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Arabic, Burmese, Cambodian, Chinese, Danish, Dutch, Estonian, Filipino, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Laotian, Malay, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Vietnamese
- Age Rating
- Rated 4+
- © Waitr Inc.
With Family Sharing set up, up to six family members can use this app.