Walmart InHome Delivery 4+

I called the delivery people on the phone because I was having trouble with the app. It would not let me sign up for Walmart plus. He told me to delete my app and get it back again. So that is what I am doing. I think you need to update your app. I am on a different app right now the delivery one. Because I always have my groceries and other stuff that I ordered from Walmart delivered to me. I like delivery now because you have your own vans now. It has Walmart written on the side. I feel a lot safer now when they pull up in my driveway. I did not like strangers coming to my house to deliver the groceries. Most of the time everything cold was hot. I would have to call you and then you would have to give me credits for my refrigerated stuff or my freezer stuff because it would all be melted and hot so I love your vans. Thank you very much for getting them. I am not scared anymore when I get my groceries delivered to me. The lady that delivers them to me she works on Wednesdays, so I will be ordering my groceries on Tuesday so she can deliver them on Wednesday to me. I like her a lot. she was very nice and polite and explained all about delivery plus. I can get it for $49 a year now because my pay is way under. I thank you very much for lowering the price so I could get Walmart plus
Sincerely, Walmart customer very pleased

What a refreshing experience I just had with an InHome delivery person. I just had delivered, 4 12-packs of Propel flavored water. Not a light load to carry. I offered the delivery man, a very nice man of possibly Indian or Pakistani ethnicity, an $8 tip for his delivery efforts, and he totally turned it down. He said, “this is a free service sir. Have a nice afternoon.” I was floored. I am someone who always tips, but I also realize that one of the benefits of InHome is that delivery is free and there’s no tipping, a selling point of the service because delivery is done by store employees instead of a 3rd-party delivery service where tipping is pretty much expected. He was the nicest person and flatly refused to take a tip, even though I offered it at least three times. Honesty is so rare these days. So I give this man credit for insisting on abiding by the rules of the InHome service. Kudos, Walmart, for making a great hiring decision on this gentleman.

The app gets the basics right when combined with the Walmart shopping app. Tracking and estimated delivery times on the app are not great but that is most likely the technology in the vehicles. It will show the truck jumping all around the area with estimated time increasing and decreasing constantly. Once I am the next stop, things go well and the driver always arrives within 15 minutes of the “you’re next” notification; and I’ve never had a delivery outside of my assigned time slot. I like that I can see little profiles about the drivers and appreciate that I can expect to see the same few drivers coming back to deliver my items time after time. Substitutions can be difficult but not impossible to enter sometimes in the app. While the app does what it should… it’s the people that make Walmart+ InHome what it is. I do not like to shop in store as they are too big and crowded. Even pickup at my local store is a hassle as they have over 30 pickup spots. But InHome sends really great WM Associates to my home. They have all been wonderful.