Walmart: Shopping & Savings 4+

I had to reorder my last order.

I placed an order with my kids’ Christmas gifts on 12/4 it said it would be delivered 12/6. I wasn’t in a hurry to get them or anything, I actually thought I had hit Pick Up Order. I got an email and text on 12/6 saying my order would be delivered at 4:07pm. I was worried about my kids seeing the items, so I was waiting for the delivery. At 5pm I look at the app and it says delivery attempted, so I looked at my security cameras, nobody pulled into our drive. So I contacted customer help because I couldn’t track the package. They told me it was going to be delivered either before 10pm on 12/6 or during the day on 12/7. I asked if I could just pick it up from the store and was told no.
So today I check and there’s still nothing. I contacted support again and was told that the person that was supposed to bring it has now “opted out” for doing the delivery, so the best thing to do was cancel my order and reorder it. I was then told that it could take up to 10 days to get my refund for the order that had to be cancelled because of someone that works for Walmart. That’s not right. I had to pay immediately for items that I didn’t get, so I should be refunded immediately also. Money is tight for people right now and $100 might not be a lot for some but when that’s budgeted for Christmas presents for kids and now I have to move money around to reorder items that it wasn’t my fault I didn’t get is ridiculous.

We sincerely apologize for the inconvenience you encountered with the order delivery. This falls short of our commitment to provide a seamless experience. To better assist you and address this issue promptly, we kindly ask you to contact us at https://walmrt.us/48dGy9D.

I used to love Walmart and the past couple of years it has amazed me of how much the mighty dollar means to this corporation!
Train your employees please! I enjoy self check out due to the amount of mistakes at the checkout I used to find upon getting home and then going the 15 miles back, because our world is full of struggle, well, the clerk has to ring up multiple purchases and I had 36 candy bars. He didn’t just multiply the one I’d already rung in, that, btw, is doubled in price and half the size of what it was 10 years ago. He did something on a cell type device; to which made it impossible to use EBT, so I had to put it on my credit card. Then my credit card was compromised to a point of confusion and I couldn’t bring that candy back nor fix my credit card for some odd reason!!! I’ve shopped at this store since it opened. Never have I seen such a lot of untrained people and managers incapable of help and online telling me they can’t help either??? So, please regional, maybe you need to take a look at training people as I appreciate self check out very much. Please make sure that you train these people in multiplying on the cash register itself, obviously it’s much to difficult to use another device to get things more complicated and my credit card well, I pay enough for inflation really??

We're so sorry to hear about your recent store experience. Please contact us at https://survey.walmart.com/?walmart-store-core