Walmart: Shopping & Savings 4+

Loved this app and Walmart. But a couple of the main things I liked have actually changed for the worse.

First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay.

Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it.

This is my 4th attempt using a different method for each attempt to resolve the issue. AFTER you place an your online order,(pickup,delivery or shipped) the option to “EDIT” or “Change” your order is impossible and will go as far as letting you make all the necessary changes and once you click “Update Order” it has been saying “Sorry,Error Try again at a later.” Or something similar. Even if it’s literally ONLY been 2mins since placing the order and it has available time for “Adding or Editing” items . There’s a couple hours left before the “Order Person” is beginning to complete the order, to have ready for the scheduled time slot . It’s beyond frustrating and I have lost count of how many times I have had to completely cancel my entire order, when it’s only ONE item that needs correcting. Ex; Change order to “Regular milk” instead the “low fat” I accidentally ordered instead. I have successfully made contact with a LIVE Customer Service Chat Agent for assistance in correcting or fixing the issue. Of course this issue is MY FAULT despite the fact I have followed and attempted ALL suggestions to fix it. Please help me/us/anyone who’s struggling with this time consuming issue. Otherwise I will (unfortunately) be forced to go back to the original shopping In-Store method and my nerves or anxiety will suffer greatly from it. Thanks in advance for Whomever is reading this and taking the necessary steps to resolve this issue.