I had to reorder my last order. I placed an order with my kids’ Christmas gifts on 12/4 it said it would be delivered 12/6. I wasn’t in a hurry to get them or anything, I actually thought I had hit Pick Up Order. I got an email and text on 12/6 saying my order would be delivered at 4:07pm. I was worried about my kids seeing the items, so I was waiting for the delivery. At 5pm I look at the app and it says delivery attempted, so I looked at my security cameras, nobody pulled into our drive. So I contacted customer help because I couldn’t track the package. They told me it was going to be delivered either before 10pm on 12/6 or during the day on 12/7. I asked if I could just pick it up from the store and was told no. So today I check and there’s still nothing. I contacted support again and was told that the person that was supposed to bring it has now “opted out” for doing the delivery, so the best thing to do was cancel my order and reorder it. I was then told that it could take up to 10 days to get my refund for the order that had to be cancelled because of someone that works for Walmart. That’s not right. I had to pay immediately for items that I didn’t get, so I should be refunded immediately also. Money is tight for people right now and $100 might not be a lot for some but when that’s budgeted for Christmas presents for kids and now I have to move money around to reorder items that it wasn’t my fault I didn’t get is ridiculous.

I’m home delivery is great BUT they will only deliver inside my home IF I pay to install a keyless entry for the workers to unlock even when I am at home!! I can answer the door to let them in or I can leave it unlocked if they prefer to just walk in! I don’t need a keyless entry pad bc I am ALWAYS home!! I’m disabled and am not supposed to bend over to get things off the ground! I’m also not supposed to pick up anything over 5 pounds! Thanks Walmart for being sensitive to the needs of your disabled customers!! I am being sarcastic in case you didn’t notice!!UPDATE: tonight I had Shopper / driver Cindy. They were out of many things I wanted. I LOVE that Walmart has added chat w/ ur shopper, bc I was able to text her and ask her for the replacements I wanted. She was exceptionally kind to me and got EVERYTHING I asked for even though she only had two items left before she was finished shopping! She flew around that store and got the remaining 7 replacements in just a few minutes!!! She finished shopping and delivered them to my house within 15 -20 minutes!! (I live about 10 mins away) What an AHHHHHHMAZING young lady!!! I changed her tip for $20 more than the original!! Fantastic job Cindy!! I appreciate you going ABOVE and BEYOND for me!! You probably don’t think this is much, but I have major back / leg problems, so I can’t do this and I hate it when I don’t get items I need. Cindy is a jewel!!

My Walmart order was apparently delivered to the wrong address by the carrier today. When speaking to the customer service rep about it, I feel she was VERY rude and unprofessional. At a point during our discussion of the situation, the initial cs rep (who was very kind and considerate) passed my called to someone in a position to handle it further. At a point during our conversation, that woman SEEMED to indicate that one of my options was that she could request a replacement for the items. I told her that would actually be my preference rather than getting a refund, especially since the refund would take several days and I needed the items right away. At the time, I had no way of knowing that the cs rep COULD NOT enter the replacement in the system right then and the only choice was a refund. She was VERY RUDE in her way of clarifying it, even stating that she “could not go out and find the package wherever it is and give it to me” in a VERY condescending tone. Of course I replied that I knew that wasn’t an option and that would not be expected of her, and I also didn’t appreciate the tone in which she spoke. I’m not sure how Walmart handles such a situation as this; however, I am a loyal customer who shops in the stores and online regularly. I’m sure cs calls with customers are recorded. I don’t think ANY customer should be handled I in that manner. Thank you.

This is my 4th attempt using a different method for each attempt to resolve the issue. AFTER you place an your online order,(pickup,delivery or shipped) the option to “EDIT” or “Change” your order is impossible and will go as far as letting you make all the necessary changes and once you click “Update Order” it has been saying “Sorry,Error Try again at a later.” Or something similar. Even if it’s literally ONLY been 2mins since placing the order and it has available time for “Adding or Editing” items . There’s a couple hours left before the “Order Person” is beginning to complete the order, to have ready for the scheduled time slot . It’s beyond frustrating and I have lost count of how many times I have had to completely cancel my entire order, when it’s only ONE item that needs correcting. Ex; Change order to “Regular milk” instead the “low fat” I accidentally ordered instead. I have successfully made contact with a LIVE Customer Service Chat Agent for assistance in correcting or fixing the issue. Of course this issue is MY FAULT despite the fact I have followed and attempted ALL suggestions to fix it. Please help me/us/anyone who’s struggling with this time consuming issue. Otherwise I will (unfortunately) be forced to go back to the original shopping In-Store method and my nerves or anxiety will suffer greatly from it. Thanks in advance for Whomever is reading this and taking the necessary steps to resolve this issue.