washr: Do Laundry, Make Money 4+

App opens slow

When I first installed the app it opens fast but once I did the updates it now opens slow. Sometimes it won’t open. So I have to close it and try again and then it opens but it is slow. Once I am in it works good but sense the update it is slow.

Don’t work for these folks

There’s so many things that I can list by working for this company in only one week. First, the laundry that you get will have feces, blood and other bodily contents that you are expected to wash. In the handbook, it says that the customer is not supposed to even put those types of items in the hamper but they do it anyway. If you reject the item, the customer will complain and you will get a violation on your account. Also, customers are supposed to work out any stains on their clothing but they do not and you are expected to work the stains out. If the customer complains, you will have a violation on your account for that as well. The customers account will state that they will provide their own detergents/dryer sheets but they don’t even put it in the hamper and expect you to wash their clothes anyway. They do that to lower their costs. Also, customers will overstuff the hamper so that they will not have to pay for multiple loads. The customers constantly find ways to cheat the system but you will be accused by “support agents” of cheating the system. Such a shame. If you are have unexpected car trouble, the support agents will be rude and condescending towards you and suspend/ban your account. The support agents also hate when you ask questions on what the violation policy is and they will accuse you of trying to work around the system. Don’t even waste your time on this. There’s better companies elsewhere.

Horrible company to wash for

The handbook explains ways seeming as if they will do all they can to help and make an issue between customer and washr as smooth as possible but they don’t. They are letting customers get over on what they are paying for someone to wash pick up, wash, dry, fold and return their loads of clothes. Customers are freely able to not follow instructions when packing for pick up, using correct bag sizes, and providing a label if needed. They can make false accusations of any kind and once the customer reaches out about anything you’ll automatically be suspended from your account. They can use large trash bags instead of small which means they are paying for a small load but it’s actually a large load. The pay isn’t as much as it should be for travel, time, buying and using certain detergents and handling things professionally. Customer service takes a long time to reply during important times. They are rude and don’t consider the work that has to be done instead they pay very little and make a simple job of doing laundry unpleasant, frustrating and inconvenient hard work. If customer cancels you will not receive any pay even if your at their home to pick up and they don’t have things ready. Their handbook isn’t correct on how they are an good company and beneficial for many ways of making “easy” money.

Developer Response ,

We hear you and want to clarify a few things. Washrs can reject orders that don’t meet guidelines, and we don’t automatically suspend accounts when complaints come in. We do pay our washrs a cancellation fee and strive to provide quick, fair support for everyone. We apologize if our protocols were not clear and appreciate your feedback.