Wayfair – Shop All Things Home 4+

So far, during my month long remodel ONLY Wayfair has DELIVERED when (& where) they said they would when I placed the order! Thru 2020 CoVid pandemic & panic they were almost always on time (1-day late max), & never “lost” my orders. Their drivers who brought items inside were masked, always friendly and polite! UPSP, UPS, FedEx & HomeChef should try to find out what their “secret” is for timely and friendly (even when masked) Delivery Service!

But I’m a little suspicious of the “reviews” posted on individual items as the comments indicate a Bed is being reviewed when it’s a light fixture, a cabinet when I was reading about a mirror. So now I’m c/o “fake reviews” posted by Wayfair to prompt confidence in purchasing big ticket items by us “online shoppers”! Their generous Returns policy mitigates most of my hesitation but it would be nice to know that the 102 5 Star reviews were truly about the bathroom vanity I’m buying (and having chosen the Wayfair product over one at Home Depot primarily d/t overwhelming Positive reviews) I admit I often don’t read ALL #102 (5) Star reviews, just the first 10 or so as well as 1 and 2 Star reviews but when I did I found many review reviews weren’t about that item at all….
Wayfair -you need to address this issue otherwise reviews are rather pointless.
But huge Kudos on your excellent & prompt delivery track record in difficult times!!

Thank you for your positive review and we appreciate your feedback.

I have been shopping from Wayfair for over 2 years. I absolutely love the the Wayfair site and the app! The app is easy to get, easy to set up, and saves everything the way you left it. It will, if you choose, give you updates on deals. It holds what is placed in your cart and doesn’t disappear if you don’t purchase after a certain amount of time like some shopping apps. It saves all your info so you can order quickly. The shipping time is fast, which I love and you can track your order from the app. If you have an item in your cart that happens to go on sale it updates the sale in your cart immediately! You don’t have to resubmit your item to get the discount, which is so annoying! I love Wayfair does the updates on its own. Their items are not cheap, even if they are inexpensive. However, if you have a problem with an item their customers service is extremely helpful and will fix it without having to beg and explain yourself multiple times over. They just get right down to business. The app also is easy to navigate for questions and has a direct number you can call. It’s not hidden or difficult to find like in some shopping apps. Most shopping apps it like trying to find a needle in a haystack to locate their email, phone number, and Q&A. In the Wayfair app it is all listed nicely and extremely easy to find. I would recommend this app to anyone!

Thank you for this amazing review! We truly appreciate the time you took to give such wonderful feedback and for shipping with us. 💕

I had first talked with Pam then our phone got disconnected, call back and talked to Jennifer and found out so much about her all while talking about the shower heads that was placed on June 30 shipping date stated I should receive from July 7-10, so we gave it some time bc we understand the short staff team members you may be facing. I assured Jennifer that I understood, but we should’ve had our product by now, ordered the multiple dual shower heads 2 of them for my broken ankle that occur May 5th, Jennifer looked to see while it hasn’t been shipped nor did we have an order tracking number just knew FedEx was the carrier, so Jennifer and I continue our conversation for some time all while about talking life and talking about her new born baby.😘 MY Mother wants to know if we can have them free for our inconvenience, I told her I’m sure they want happen but I will ask, and if that can’t happen we should be offer a discount bc for our inconvenience for shipping dates that states should arrive July 8th we love Wayfair and have ordered in the past! Jennifer is an outstanding customer representative for your company and need many more like her made my experience that much more thankful. And if you need more customer representative employees that are work from home I would love to join your company bc of Jennifer. Thank you Melinda Bendolph

We’re happy you’re loving the service. Thanks so much for the review!