Waymo One 12+
Autonomous ride-hailing
Waymo LLC
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- Free
Screenshots
Description
Get there with the Waymo Driver — The World’s Most Experienced Driver™
The Waymo One app is making it safer, more accessible, and more sustainable to get around — without the need for anyone in the driver’s seat.
Today, anyone can take an autonomous ride with Waymo One in San Francisco, Metro Phoenix, and Los Angeles.
Built with you in mind:
• Get around safely: The Waymo Driver has driven tens of millions of miles on the road and billions of miles in simulated scenarios. The data to date indicates the Waymo Driver is already reducing traffic injuries and fatalities in the places we currently operate.
• Stay empowered with our interactive in-car screens: The Waymo Driver knows your local roads and shows you what it’s seeing along the way—every car, pedestrian, cyclist, and more. You’ll see its planned route and stay informed every step of the way. Call Rider Support at any time if you need to talk to a helpful human or pull over if you need to end your ride early.
• Enjoy your journey: A Waymo car has all the freedom of having your own vehicle without the stresses of driving or maintaining it. Pick the perfect temperature, play your favorite music, catch up with a friend, or simply take a nap. You’ll look forward to every ride.
How the Waymo Driver works:
• The World’s Most Experienced Driver™: Our vehicles are operated by the Waymo Driver, a technology that’s designed to prioritize safety and take the stress out of people’s everyday drives.
• Multilayered suite of sensors: Our cameras, lidar, and radar work together so the Waymo Driver can see up to three football fields away in all directions, day and night. Safety is our top priority, so the Waymo Driver is trained and tested to carefully navigate in all driving situations and get you to your destination, stress free.
How do I get a ride with Waymo One?
• If you’re in San Francisco and its surrounding areas, Los Angeles, or Metro Phoenix (Downtown Phoenix, Tempe, Mesa, Scottsdale, Chandler, and the Salt River Pima-Maricopa Indian Community Talking Stick Entertainment District), download the Waymo One app and enter your destination to request a ride.
• Just hop in the back seat, buckle up, and press the Start Ride button.
• Sit back and enjoy your trip! Watch the passenger screen to see what the Waymo Driver sees as it takes you to your destination. Our Rider Support team is always available to help when you need it.
From which countries can I download the Waymo One app?
Waymo One is available for download in:
• US
• Canada
• India
• Japan
• Singapore
• Mexico
• Great Britain (UK)
• Australia
• New Zealand
What’s New
Version 93
Polished some UI elements and messages
Ratings and Reviews
First time experience
Of course everyone’s very hasty about a driverless car. This was my first time in one with my betrothed. Very good at acknowledging firetrucks and ambulances as well as police sirens. Had a smooth ride and we even cracked a few cold ones on the way home. I really can’t complain when waymo’s first priority is safety whether it’s pedestrians or the people in the car. The technology used is very superior to the Tesla self driving system. Everyone loves to hate on this company but once you’re inside and actually have a safe drive home after a drunken night you end up feeling good about the company. I could play my own music in the car via Google Assistant and that was amazing. The only downside of riding Waymo is that it’s not ready for freeway use so we ended up having to go through the streets only. Overall 5 stars ⭐️ ⭐️⭐️⭐️⭐️. I’ll continue to be a loyal customer.
Terrible customer service after “unexpected issue” during ride
Our car pulled over to stop, we unbuckled our seatbelts and started to exit. The car said it experienced and unexpected issue and started driving across town to a support person. We weren’t able to choose to pull over or end the ride until we were over four blocks uphill from our original destination. My mother can’t handle the steep downhill walks, and we had to call a cab from another company to take us. When we reached out to Waymo, I was hoping for an acknowledgment of the issue and at least a partial credit considering the extra cost we incurred and error on their end. I was not asking for a refund. The support agent seemed to be a bot, and just kept repeating that sometimes the car can’t find a safe place to pull over and needs to find a place to do so. The car ~was pulled over~, and had plenty of other places to do so, when it started moving again due to an “unexpected error”, but was not going to. It took us half a mile uphill away from our drop off. There was not an option to press pull over or end the ride for blocks. These rides are already not cheap. Take responsibility when issues happen instead of giving people the run around. As it appears Waymo isn’t interested in attempting to correct issues when they occur, this experience has left me deleting the Waymo app and will absolutely be telling visitors to choose other ride options.
Developer Response ,
Hey Alex, thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our dropoffs all the time, so we hope you’ll try another ride with us again soon.
If you're willing, you can share these details via www.waymo.com/contact so we can help resolve this.
Not for handicapped people
We have loved using Waymo for the last several months. Rides are so much smoother, cleaner, and safer than with other rideshare companies. We noticed an issue at an event the other week where it was a 10 minute walk to a pickup, but we had time so we did it.
However, as of today, Waymo changed. While it has been able to pick up and drop us off at our home for the last three months without issue over 40+ trips, it now refuses to pick us up or drop us off at home, instead mandating pickup over a block away. One of us is handicapped, and walking takes a long time and is painful. Instead of making the service more accessible for people, Waymo is making it less accessible now by taking away pickup and dropoff locations that it previously offered. It’s crazy that in 2024 an app like this will offer a service that works for handicapped people and then make a conscious decision to make it harder for these customers to use the service. This is not an accessibility-friendly service anymore.
Developer Response ,
Thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our pickups and dropoffs all the time, so we hope you’ll try another ride with us again soon. We'd be happy to look into this pickup location if you reach out at the following form: https://support.google.com/waymo/contact/feedback?p=waymo_email_contact_form&visit_id=638669839589914494-3337962978&rd=1
App Privacy
The developer, Waymo LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Waymo LLC
- Size
- 160 MB
- Category
- Travel
- Compatibility
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- iPhone
- Requires iOS 16.0 or later.
- Languages
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English, Simplified Chinese, Spanish, Traditional Chinese
- Age Rating
- 12+ Infrequent/Mild Realistic Violence Infrequent/Mild Mature/Suggestive Themes Infrequent/Mild Alcohol, Tobacco, or Drug Use or References Infrequent/Mild Horror/Fear Themes Infrequent/Mild Profanity or Crude Humor Infrequent/Mild Medical/Treatment Information Infrequent/Mild Cartoon or Fantasy Violence
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © Waymo LLC
- Price
- Free
Supports
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Wallet
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