WeBack 4+

The control modes do not seems to work. Or at least do not work consistently. The smart clean says it will go back and forth to cover all the ground. However, it doesn’t do that. It goes around randomly, it may go straight for a little bit but then it will just turn and go in a completely different direction making it so it misses a lot. Switching it to edges control does the same thing. It doesn’t go along the edges at all.

To echo others this device is advertised as if it maps the room to remember where the furniture is to making cleaning easier and faster next time. However that’s not not what it does either. When it begins cleaning all it does is record its (random) route for THAT RUN ONLY. Just so you can see an abstracted little route of “where your Little vacuum went this time!” on the app. It deletes it and makes a new one every time it runs. It’s not a useful feature at all and very misleading advertising.

The vacuum itself is great, so let’s just put that out there first.

The issue is the software and app.

1st I had trouble setting it up like many others. Once it finally connected it wanted to update the software as it was clearly very out of date. It would be nice if it did this automatically along with the initial setup…issue is I’ve tried over 10x and it will never successfully update so I’m using the ordinal software 3.something when it’s now on 6.something…

2nd, the app is laggy at best. I don’t have any other apps that lag like this one and hang on for every function and screen. It’s not a huge deal but shows a lack of development

3rd, the app features most notably the mapping is really just for show and doesn’t teach the device. It creates a new map every run and makes the same and new mistakes every time it runs.

Many other robot vacuums in the price range offer more advanced features and I would be very happy to see these become part of this one…that being said, it might be pointless since I can’t get the vacuum to update its software anyway and having an updated app that can’t control new software features would be just my luck 😅

The app itself presents itself nicely. The issue is the not so great experience in general. Here are issues I found:

- Setting up a new device was horrible and not seamless. I had to restart the new device process 10+ times because it kept getting stuck on “registering to cloud services”. It eventually went through after white listing and turning off all security features on my router. I have never had to do that for a device. After it synced, I turned everything back on with no issues connecting.

- App would hang on certain menus in the new device process. It would only show a white pop up and no error or indication of something wrong.

- The map feature is nice but could use some quality of life features. Such as being able to erase parts of the map for remapping.

- some of the menu text and interface is overlapping on the side menu.

- The app hangs when backing out to the main dashboard, or even selecting the device you added. I have a fast wireless router and speed so its not an internet connection issue.

That is pretty much all i have for now. I hope these issues can be resolved as i love the device but the app control is not a great experience.