Wehealth Notify 4+

I love the concept of this app, but I don’t think it was ready for release. To begin with, it is very unclear what the risk level ranking is out of (10?), as well as what that actually means. Each time I have been exposed it’s been ranked as a “6” with no further information. That seems like a high risk level, and yet no suggestions for next steps were made available as promised. Is 6 actually quite low? Friends who have had the same exposure times have much lower risk levels. Why is mine so high?
Additionally, the notifications are very confusing. I got a notification on Sunday (8/31) that I had had no exposures during the week. Then on Monday night (9/1) I got an alert that I had been exposed... on 8/27 and 8/28. Today I got another notification for an exposure on 8/28. I am wary of these alerts because they all look exactly the same (risk level and time exposed). Are they accurate? Is it a bug? The time exposed seems inaccurate as well. For all three of my “exposures” the times are listed as: “0min, 0min, 3min, 0min” in that exact order. My friends have the same for different supposed exposures on different dates. This app needs more information and more clarity.

Hello,

Thank you for your feedback, we have temporarily disabled the exposure data details and are working towards a new design with a clearer understanding of exposure notifications which will be released soon.

If you experience any future issues, please contact our Support Team by submitting a ticket. https://help.wehealth.org/hc/en-us/requests/new

I love this concept but I only happened to stumble upon this when I was in the settings for my iPhone looking for something else entirely. I was pretty excited that an app was available but I haven’t gotten any notifications and I work at a hospital. So either there haven’t been very many downloads (which makes this practically useless) or there are bugs that need fixing. I have a feeling it’s a little bit of both. So please work on fixing the bugs and then please, please, please work on getting the word out there to the public that this app exists in AZ!!

Thanks for the kind review. At that time app promotion was limited to a pilot with participating universities but now it's available statewide and it works. Also recently the app supports self-report, removing the barrier to having lab tests and verification codes to notify others. We have a rigorous QA process and the server stats show continued and increasing use. We hope you still have it installed.

First of all, I had no idea AZ had this - have never heard a peep about it, and the last time I checked, AZ was not on the list. I discovered it when I was poking around the exposure notification settings on my phone. Without participants, this isn’t very useful, so AZ should be talking this up every opportunity! Including having the governor mention it in his pressers, as well as other leaders like school superintendents.

Second, setup was confusing. The Settings app says my region (Arizona) has an app and directs me to a list of apps on the App Store, where this one is *not* included. I had to find it by doing a general search, and then it doesn’t say explicitly in the description that it relies on the Apple/Google system, which I wanted to be sure because otherwise I likely wouldn’t use it for privacy reasons. I couldn’t confirm it until I got it installed and saw the integration. Get the app properly listed on the App Store list, and make the Apple connection clear in the app description.

Finally, I can’t tell the app that there’s been a positive diagnosis. Fortunately, I don’t need to, but without that, the value is significantly reduced. Why is this not included? And who in my area (Phoenix/Scottsdale) can report? Anyone?

Hello, currently, we have two active regions, the University of Arizona (UA) and Northern Arizona University (NAU). We are currently in the process of working with the State of Arizona so the app can be fully used by everyone in the State! If you have any feedback or suggestions, please write to us at https://help.wehealth.org/hc/en-us.