Wellcare‪+‬ +4

The app doesn’t work. I have tried several times and get a message that it is unable to connect with server. After three attempted phone calls to seek assistance. I have given up. Each time I get a message that wait times may be longer than normal, and I sit on hold listening to maddening music.
Wait times have been between 30 and 45 minutes. I have then given up. No one every answers. There is no way to leave a message, no call back option, and no chat feature.
Poor customer service on several fronts. They send our coupon payments books, (who even uses those any more?). Payment books arrive over a month late, and you can’t access the app so how to you know what’s due, or make your payment?

We would like to apologize about the negative experience you are having with our health plan. If you could please send us a email at socialmedia@wellcare and include your contact information therefore we can look further into your concern. Thanks

Quite possibly the worst app in the apple store. There’s a reason this app is rated so low. Bad design if you can log in. I updated the app, now I can’t log in at all. To many other choices, so I’m moving my scripts to elsewhere. Update: After trying to log in from another device, a computer and a different IP address, it’s apparent their website is down for several weeks now. Including entering a URL and from the app. If they do not care to fix a simple web site problem, why would I think the rest of their service would be any better. After checking reviews on Apple here over the years, I realize this app is the single worst rated. Just scroll through the reviews, it’s dismal.

We appreciate your feedback! Could you please send us a email MobileAppSupport@centene.com and include your member id number and date of birth so we may assist. Have a wonderful day

This must have been created by a 3rd grader. Every time I have tried to log in, it does not recognize my password so I have to change it. It works until the next time I have tried to log in. Once in, it asks if I want to open an account for myself or for someone else and how would I like to search for that plan. I have been with WellCare for 2+ years so neither of those questions are applicable. Unfortunately, there are no other options. It is a dead end from the beginning. It this point, I will be with a different provider next year.

Thanks for your feedback! If you have any suggestions regarding how we can improve our Wellcare + App. please email us at mobileappsupport@centene.com. Check back for more updates in the future!