Wendy’s 4+

So I just tried to do a delivery order on the app and it kept popping up “sorry and error is detected” and it wouldn’t put a price total on everything I had in the cart. I cleared it out started fresh again and same thing. I even restarted the app and same problem. Pretty frustrating because I’m injured at the moment and really didn’t want to get up and do the drive. So I ended up placing a carry out order and it work fine, but now I have to leave the house when I was supposed to be resting today. Not too big of a deal but if I was Wendy’s I would immediately try and work on this app. This isn’t the first problem I’ve had with the app. It’s just not fully functional yet is what it seems. I’m todays world you need this app fully functioning because I cannot believe I am the only person having problems with the app. Their competition apps work just fine. Still giving 5 start because I hope someone reaches out to me in a week or so . And my daughter was crazing Wendy’s which is super rare so I had to jump on the opportunity to fulfill her rare needs of something I enjoy too .

I been using this app for about a year and for the most part it works. My issues are no actual customer support for issues. I made an order and the app had no issues taking my payment but the restaurant had to close early that day. I never received my usual confirmation for picking up my order since I didn’t. I contacted customer support multiple times and never got a single response back after 2 days. Only after taking a survey did the restaurant manager reply to my survey and sent one email telling me to contact customer support for a refund. I replied saying I did and no one would respond and neither did that manager to my email. I had to initiate a charge back with my credit card company to get my refund. I was also making a lunch order in advance and after the customization the app decided to completely clear my order because it turned 10:22 AM and breakfast orders can’t be made anymore and the menu turns to lunch and why is breakfast cut for mobile ordering at 10:22 AM when the restaurant will take it until 10:30 AM? What’s up with the digital frosty key tag? I bought the physical one and it says I can use it with ANY purchase but the digital one it can NOT be used with any other offers that’s a scam. I definitely will not be visiting Wendy’s as much this year!

I added money to the app so I can place my order, pay for it, and someone to pick it up since I got hurt. I placed the order and paid in the app with the $50 I put in there. My cousin went to pick it up for me and was told the payment did not went through. I told her the payment number for the app and it didn’t went through. I had to send the money to my cousin in order to repay for food already paid in the app. This happened two more times. After the second time I chatted with an agent whom saw that everything was correct on my end and sent the information and proof to management of my local Wendy’s. I was told to delete the app and reinstall it. I decided to try it a few days later to see if it worked and still did the same thing. I was checking my email constantly to see if Wendy’s management figured out the problem and no response. So now I just preorder or order at the drive thru still with my money just sitting in the app.