Westerra CU 4+

My family has five separate accounts with Westerra Credit Union and it is frustrating that with this mobile app I can only be on one account at a time. I then have to delete the app reinstall the app to get into one of the other five accounts. It is time-consuming and ridiculous that I cannot change from one account to the next. I do not have this problem with any other bank accounts that I’m affiliated with .

signed frustrated

Ever since the launch of this new & “improved” app I can’t access all my accounts through one log in as before. Supposedly you can search and find your other accounts to transfer money but that has never worked. I haven’t used my second account in over a year because to do so I have to delete the app, redownload, and relaunch. Once in an account there’s no way to log out to reenter into another.

After how many years of this “new” updated app, another update just occurred yesterday. Now I can’t even access my account through the app because it says invalid log in info. But I can log in online and the app accepts my facial recognition but then says invalid credentials. And complaints only go to the bank which does nothing to fix or adjust the app. If my app won’t work what’s the point of using that bank?

Hi, not sure where to reach out to report a bug. Glad to have an app to pay my loan and it pretty much does (did) what I need, except since the most recent update a few weeks ago now. Now when I click “external transfers” (which is how I pay) it automatically/immediately logs me out. I made my payment earlier this month on the website which obviously isn’t the end of the world, but does render the app useless.
Once this is fixed the app will be functional again.