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WeWash 4+
WeWash GmbH
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- Бесплатно
Снимки экрана
Описание
WeWash has started a revolution in communal laundry washing! Unnecessary trips to the laundry room; collection of coins and washing tokens; and uncertainty about when exactly your laundry is done are things of the past. Thanks to WeWash doing your laundry is so much easier:
• Reserve washing machines and dryers for free.
• Receive notifications about the state of your laundry.
• Pay with your phone — no more coins or tokens — transparently and conveniently.
• Our help center and WeWash customer support will help you with any questions.
In detail:
Reserve washing machines and dryers for free
With our app, you can check whether there are any washing machines or dryers currently in use in your laundry room; when not in use, you can reserve them for free – directly from your sofa, when on the go, or from anywhere you choose. If there currently is no machine available … Not a problem! Enter our virtual waiting queue and save your spot in line to automatically getting the next machine when it becomes available! We will notify you as soon as your appliance is waiting for you.
Cashless payment
No more collecting special coins or buying tokens! With WeWash, you can pay for your washing and drying conveniently directly via the app. You can choose from a wide range of international payment options such as credit card, Apple Pay, PayPal and many more. Keep track of the costs with our simple, GDPR compliant and easy to understand invoicing.
Always stay up to date
You will receive regular updates on the state of your laundry via push notifications: Whether your position in the waiting queue changes; your laundry cycle has started successfully; or your laundry is now ready for pick up: You will enjoy full transparency about your reservations, pick up times, and costs.
Free customer support and help center directly within the app
No matter what questions you might have, our customer support is always there for you. We offer you several self-help options and a help center which allows you to contact us conveniently and directly within the app
The WeWash app is available in several languages – you can change the language at any time in the profile settings.
WeWash isn’t available yet in your building? Contact us at support@we-wash.com, if you would like to discuss how to get our system in your laundry room. We look forward to hearing from you and to welcoming you to the WeWash community!
About WeWash
WeWash, part of the BOSCH group and located in Munich, Germany offers a cashless laundry system and a service which makes using communal laundry rooms attractive to all parties involved.
Что нового
Версия 2.54.0
We are always working on making sure that with every update WeWash runs even smoother on your smartphone. The new version of the app comes with performance and stability improvements. Which means that you can keep on washing and drying your laundry via our app, while we make sure that it’s fun!
Do you have a question or feedback? Contact us at support@we-wash.com or via the help center directly within the app.
Оценки и отзывы
Good idea, some improvements would be nice
As a general concept I like the idea and the app but additional options, like selecting a day and time when you want to wash would be nice.
If you must
Let’s see It should use Apple pay, why do I have to give my CC details to get another company! Didn’t charge my CC properly, have to get hotel to start machine for me 1 washer not working, it tries to book me on it 1 dryer is not even there, it tries to book me on it. I don’t have any choice to book which washer or dryer I can use So, just about everything that can go wrong did!!! Good luck if you have to use this app. Good idea but very poor execution, clearly not ready to be used
I saw no ability to use Apple Pay, and it seems the way the app was presented to me that I HAD to register a CC. Also, my complaint is not about wanting to pick a machine, but not being assigned a machine that is Out Of Order!
Oh, and please this is not a lifestyle!!, I’m just trying to wash my clothes! Thankfully the hotel was able to override this apps inconsistencies.
Ответ разработчика ,
Dear WeWash User, thank you for your feedback. There is no need for you to add your credit card details if you want to pay with Apple Pay later on. Simply skip this part during the registration process and select "checkout payment" as your payment method in the "Payment Methods"-settings when clicking on "Profile". Our automatic machine occupation management ensures that every user is assigned the next free washing machine or dryer as quickly as possible. That's why you're not able to select a specific appliance but get assigned the next free one automatically. In case you have any more questions please get in touch with our customer support at support@we-wash.com Our colleagues will get back to you as soon as possible. Best regards, The WeWash Team
Terrible experience
The hostel where I stayed in Munich operated their laundry using this application. My experience was a nightmare.
The instructions to use the machine and application was a small poster without enough information for help and support. When the wash cycle was done the machine would not unlock and I could not get to my clothes.
The staff at the hostel did not know how to access the locked machine. They asked me to wait overnight. The next morning the staff member pointed out a number for me to call on the poster that was written in German which I don’t understand. I called that number from my phone and was repeatedly directed to a line for “hot singles.”
Ultimately, the only way I could access my wet clothes was to hit the button for another wash. Now I must follow my bank account to determine how many times they charged me to wash my clothes.
I will NEVER use this application again. I do not trust it.
As I look through the other one star reviews I see multiple replies from the developer that appear to be a copy and paste of the same response. This makes me trust this application even less. I wish I had read the other reviews before using this app.
Ответ разработчика ,
Dear Hostel traveler, We’re sorry to hear that you are having problems using our service. If you have problems you can always contact our customer support via the help center in the app. They’ll get back to you promptly. General instructions & explanatory videos, for example for locked in laundry, can be found on our website & our YouTube channel. Best regards, the WeWash Team
Конфиденциальность приложения
Разработчик WeWash GmbH указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.
Связанные с пользователем данные
Может вестись сбор следующих данных, которые связаны с личностью пользователя:
- Финансовая информация
- Контактные данные
- Идентификаторы
Не связанные с пользователем данные
Может вестись сбор следующих данных, которые не связаны с личностью пользователя:
- Геопозиция
- Идентификаторы
- Диагностика
Конфиденциальные данные могут использоваться по-разному в зависимости от вашего возраста, задействованных функций или других факторов. Подробнее
Информация
- Продавец
- WeWash GmbH
- Размер
- 53,9 МБ
- Категория
- Образ жизни
- Совместимость
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- iPhone
- Требуется iOS 13.4 или новее.
- iPad
- Требуется iPadOS 13.4 или новее.
- iPod touch
- Требуется iOS 13.4 или новее.
- Apple Vision
- Требуется visionOS 1.0 или новее.
- Языки
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английский, итальянский, немецкий, французский
- Возраст
- 4+
- Copyright
- © WeWash GmbH, München
- Цена
- Бесплатно