WhatsApp Messenger 12+

Problems with customer service.

They want the app to be a “safe space” but I have one user I’ve been having problems with. I want to report said user but I want to talk with a representative from the app first to talk about my options before I outright report. I’ve so far attempted to email them but I have gotten what seems to be auto responses. Customer service... not user friendly. It’s a good app if you don’t run in to problems and make an informed decision about reporting someone. I’d really like to call someone and see their take instead of having to use email.

Also that they can’t restore messages for you is really annoying when the messages you lost depict criminal seeming behavior you would want to report to law enforcement but don’t have because you lost them. I would want to speak with a representative to see if they can restore lost messages for investigative purposes.

App got worse after no choice then having to update

What happened to what’s app after the update. It got worse. What about being able to delete what you sent on both sides nit just from my chat, it used to not any more! You said there were improvements? Not at all! Improvements doesn’t mean to take away what worked well for many. improvements is enhancing adding not removing what works. What a disappointment this app fell short! Many feel the same! Security? That probably won’t be secure either anymore! Let’s see what will happen going forward with all the breaches and the unsecured and less encryption . I can go on and on. If you say you will improve, then do as you promise! What happened to what’s app after the update. It got worse. What about being able to delete what you sent on both sides nit just from my chat, it used to not any more! You said there were improvements? Not at all! Improvements doesn’t mean to take away what worked well for many. improvements is enhancing adding not removing what works. What a disappointment this app fell short! Many feel the same! Security? That probably won’t be secure either anymore! Let’s see what will happen going forward with all the breaches and the unsecured and less encryption . I can go on and on. If you say you will improve, then do as you promise!

Developer Response ,

Thanks for the review.

Please note that you only have about **an hour** after you've sent a message to delete for everyone.

Messages that are successfully deleted for everyone will be replaced with:

“**This message was deleted**”

To delete messages for everyone:

1. Open the WhatsApp chat containing the message you want to delete.
2. Tap and hold the message :: tap **Delete**.
* Optionally, select more messages to delete multiple messages at once.


3. Tap the **trash can** icon :: **Delete For Everyone**.

**Note**:

* In order for messages to be successfully deleted for everyone, both you and your recipient must be using the latest version of WhatsApp.
* Recipients using WhatsApp for iOS may still have media you sent saved to their Photos, even after the message is deleted from the WhatsApp chat.
* Recipients may see your message before it's deleted or if deletion wasn’t successful.
* You won’t be notified if deleting for everyone wasn’t successful.
* You only have about an hour after you've sent a message to request to **Delete for Everyone**

Security issues

WhatsApp you need to fix your security ive been getting hacked non stop. I have done everything to better secure myself from double security to making it private to everything I have been even watching videos to see how to better protect myself but some how they hack back in and kick me out of my own account they have been harassing me and pretending to be me they have been using my number to chat with their other criminal friends about hacking I do not want my number associated with crime I don’t want them to pretend to be me when talking to my contacts they have been spying on me through my phone reading my text is an invasion of privacy they even pretend to be you sending me WhatsApp verification codes when I never asked for them this needs to stop you need to better your security. Ive also sent emails to you and all I get is an automated email respond that doesn’t even help me at all on what to do this is crazy. They started to call me now to steal my personal information and leave voicemails to see if I fall for their tricks. Please make it stop this is getting annoying and is very inconvenient for me to have to reset this and my password every single day.