White Fox Boutique US 17+

My Wife and Twin Daughters have been dropping hints about what they think would be fun for Valentines Day and your merchandise has been at the forefront. They have been extremely creative in their approach on landing a Valentines gift. It has been fun to see what happens next. I know they will be psyched when they rip open the present and see what’s inside!!!
Thanks so Much,
Meech

I have never written a view but this has been my worst experience ordering online so far. I placed a large order on the 1st of February. I qualified for express shipping however, my order didn’t even get confirmed till the 11th of February. They then removed 2 items from my order that I already paid for because they ran out of stock. They refunded it, and my order was set to deliver for the 15th of February. I then received a message from DHL that they required tons of information that I didn’t not have access to. I contacted white fox customer service twice and never heard back from them. I guess my package cleared customs anyways and was set to be delivered today(the 21st of February.) I then received a message from DHL that I owe a total of 382 dollars in import fees. I ordered from white box boutique US so I’m very confused as to why I am being charged all of these fees. This was never disclosed anywhere while placing my order and I’m beyond frustrated with this company. I called DHL and they said someone would give me a call within two hours. Never received a call but received an email my package would be delivered today. It has not been delivered. If I don’t pay these fees in the next 5 days my package will be sent back to them. Worst customer service, shady delivery company, save yourself time and money and just order from princess Polly. This place has no concern for customer satisfaction, they just want your money.

I tried White Fox before and was happy with my order so I brought something from then again during Black Friday and it has been the most disappointing process ever. They said they were running behind with their orders. What I assumed would be two or three weeks behind, became a month. I bought my outfit excited to wear the clothes for a vacation I was going on a whole month later. Now it is the day before I leave, no clothes to wear, and the tracking number is not working. This has been the worst shopping experience that me and numerous other people have been going through, and it will be a long time before I ever shop with them again.