Willow® Gen 3 +4

Keeps signing me out?

I recently upgraded from my 2.0 to the 3.0 so I have experience with the previous generations of this app. The new 3.0 app has some notable upgrades! I really like that I can see the volume and control the suction from the phone app AND my Apple Watch! It’s a mirror app so I do have to have my phone with me and have the phone app open to use the watch app. Overall, that’s a rather minor inconvenience when compared to the benefits of this additional function. I give it 5 stars.

I also appreciated the ease of syncing my pumps. It used to be a hands on task. With the 3.0 app, it was as simple as lying my phone next to the pumps and allowing them to sync automatically.

The only thing that really bums me out is that I have to log in every time I use the app. That’s especially annoying if I’m driving and I forgot to log in before taking off. (Usually because I was focused on the GPS). Is there a “stay logged in” button somewhere that I’m missing? Or a Face ID option that I have overlooked? If not, either of these would be a great addition to the software.

Idk if I’d recommend

So I’ve only had the Willow 3.0 with the reusable container for close to a month and everything was going well but about a week in I had my first issue. My right pump wouldn’t suction. After speaking with customer service they helped me reset my pump and it began working again. All was well again. A week or two later my left pump stopped working. It wouldn’t turn on, even with a reset, so I had to contact customer service once again and it ended up having to do a warranty exchange. Since then I’ve had issues with the app, most of my sessions aren’t even being documented on the app like they were when I first started using the willow app. I’ve even had to place a warranty exchange on one of my containers. My replacement pumps battery that is supposedly new, doesn’t last as long as the original pump that I bought. When everything was working I was a happy customer but since all these issues began presenting themselves, I became less of a fan. Oh and another thing that disappointed me is that they only include one willow charger, you have to buy the second willow charger separately which is like an additional $40 bucks. The pumps are already 400 dollars the least they can do is provide you with two chargers. It became a real inconvenience when both pumps began to run low and your only able to charge one at a time.

Resposta do desenvolvedor ,

We are sincerely sorry to read about your Pump and App experiences. We’d love the opportunity to gather more information to continue to improve our users' experience and help get you up and running! Please contact our Customer Care App team directly at ecr@onewillow.com and provide a description of the issues you are experiencing, your contact information, as well as a good time for us to reach out. Someone will then be in touch to follow up with you.

Heaven sent for back to work!

I have two electric breast pumps and was debating whether to spend so much to buy Willow since the last two I have gotten for free, covered by my insurance.
I am so glad I have invested in Willow. Initially I was using the bags and did not like that I had to keep on spending more money on replacing the bags. But recently I got the containers and am happy that I can easily wash and reuse like regular pumps.
It is completely hands free and pretty quiet. Set up needs to be done in privacy but once hooked you can get around the house and outdoors with a scarf covering your breasts. The scarf is needed since once the pumps are hooked my C cup breasts look like size G. 😆
Nonetheless I like the fact that cleaning is easy and once you learn and follow the instructions on how to assemble and disassemble, you won’t be loosing any drops of milk. Also I love the Willow app, so easy to keep track of my pumping schedule, duration and amount every time. It also keeps a history for easy access later on.

Resposta do desenvolvedor ,

Thanks for the awesome review!