This update contains some internal improvements, but we’ve got more bug fixes on the way.
Ratings and Reviews
Needs bugs fixed
Overall the app is mostly intuitive, BUT not completely intuitive as I have discovered.
1. When adding a new device and you tap on the Name Device, you can name the device, but then it goes back to the same page and the Name Device doesn’t reflect the name you just gave.
2. The Robots are not sorted alphabetically but are stored in the order as you add them....who’s bright idea was this?....OK then, I found that I can manually sort as I like, what a pain, and the way to do this is NOT intuitive. The BAD is that when you are done the sort does not reflect the change, so I go back in to sort again but they are still sorted as I left them in the sort window, but the new sort does not get updated when you finish.
3. It seems that if you modify your Robots, the changes don’t get updated. I’ve had to reset the Hub for the changes to update.
The Wink software guys need better quality control or someone to actually use the app before releasing to the public. I understand that some bugs are found by the public but some of the bugs should of been found by the software writers.
The Wink hub is still a good device but only as good as the firmware and mobile apps.
Do not buy wink products!
After investing in a Link starter kit and multiple additional bulbs, my system suddenly stopped working about a week ago. I tried everything, but after being unable to reconnect the Link hub to the network, I emailed support. I’ve been informed that since the Link Hub is no longer in production, this app no longer supports it. THEY ARE STILL SELLING THE LINK HUB ON THE WEBSITE. How can a company discontinue support for a product that they are still actively selling? And the solution was a tiny discount on an extremely more expensive starter kit. I’m done. Goodbye Wink.
Update: I read the developer feedback, and understand that unfortunately things do happen. However, when I contacted Wink regarding this issue (which I did before leaving feedback) I was offered an extremely small discount on their most expensive starter pack. Had I been offered any discount on a hub to correct this issue, I would have just ordered the hub and moved on. I did reply (twice) to Wink support to inquire about a discount on just the hub, and I have received absolutely no reply. Clearly they do not value their customers or they would have reached out before this incompatibility became an issue. As recent feedback indicates, I am not alone. C’mon Wink! Get it together!
Developer Response ,
Thanks for the feedback. The GE link hub was not made by Wink. This Was a GE product that they stopped supporting about 2 years ago. This means that they were not updating this product, and unfortunately and issue happened about a few weeks ago that caused issues with them connecting that we can not fix unless we have the rights to the GE link hub. Those lights that you got with the Link Starter kit will pair up with our Wink Hub, or Wink hub 2. Both of those Hubs are made by us and will provide a much more stable experience. We also do not sell the device on our website, if you click to buy it brings you to the Amazon.com, or Home depot web page. This will be taken down momentarily.
BEWARE-This Version Deactivates GE Quirky Starter Hub
I’ve had the GE Quirky start kit hub for 3 years+ without any issues and it has survived many losses of power over the years. This new app version disconnected the hub upon launching the app. Then when I tried to reconnect I get a screen saying the starter hub is no longer in production and therefore cannot connect to this app version. What??? Something working fine gets booted off the app without any warning or alternative way to link to the lights it is suppose to support? Now my “smart bulbs” are just regular light bulbs. If this company thinks that this is a way to force customers to buy a new hub- WRONG- this customer will be switching over to a non-wink system ASAP . This practice by companies should be illegal. It is one thing to no longer support a device but to deactivate it without any way to reconnect to an alternative or older version of the app is like product theft. I paid for the device and it works fine. The company should not be forcing customers to a newer more expensive hub by disconnecting the hub from the devices it supports. Unbelievable...
Developer Response ,
We did have to cut support for the GE Link Hub since GE stopped supported the Hub and is no longer pushing out updates. Since we don't own the GE link Hub, it just used our platform to connect, there was no way to keep that Hub updated to work in our application. For more info, give us a call at 1-844-946-5277, or shoot us an email at firstname.lastname@example.org. -Wink team
With Family Sharing set up, up to six family members can use this app.