iPhone Screenshots

Description

Wink is the quick and simple way to connect you and your home. The Wink app brings together hundreds of smart products — lights, locks, sensors, thermostats, and more — across dozens of the best brands, so you can control them from anywhere.
• Receive alerts that keep you informed of what’s happening at home.
• Trigger your alarm and lights to turn on automatically if fire or smoke is detected.
• See who’s at the front door and use your phone to unlock it from anywhere.

Use Wink’s security services to make your home even smarter and safer:
• Look Out: Get instant security alerts about doors, windows, locks, garage doors, motion, and more, giving you control over your home so you can quickly decide how to respond if something unexpected occurs.
• Home Sitter: Have your lights turn on and off in a natural, human pattern to make it look like you’re home when you’re away. Relax when you’re out of town, knowing your home looks lived in.
• Moonlight: Always return to a well-lit home by syncing your lights to turn on and off with local sunset and sunrise times. It’s a convenient way to light your way home after work, so you don’t have to search for keys in the dark.

Explore other features in the Wink app, such as Shortcuts, Schedules, and Robots, to customize your smart products.

Questions? Talk to a real human at 844-WINK-APP or questions@wink.com.

What’s New

Version 6.12

This release contains minor bug fixes and improvements

Ratings and Reviews

2.2 out of 5
930 Ratings

930 Ratings

ljgibson ,

Do not buy wink products!

After investing in a Link starter kit and multiple additional bulbs, my system suddenly stopped working about a week ago. I tried everything, but after being unable to reconnect the Link hub to the network, I emailed support. I’ve been informed that since the Link Hub is no longer in production, this app no longer supports it. THEY ARE STILL SELLING THE LINK HUB ON THE WEBSITE. How can a company discontinue support for a product that they are still actively selling? And the solution was a tiny discount on an extremely more expensive starter kit. I’m done. Goodbye Wink.

Update: I read the developer feedback, and understand that unfortunately things do happen. However, when I contacted Wink regarding this issue (which I did before leaving feedback) I was offered an extremely small discount on their most expensive starter pack. Had I been offered any discount on a hub to correct this issue, I would have just ordered the hub and moved on. I did reply (twice) to Wink support to inquire about a discount on just the hub, and I have received absolutely no reply. Clearly they do not value their customers or they would have reached out before this incompatibility became an issue. As recent feedback indicates, I am not alone. C’mon Wink! Get it together!

Developer Response ,

Thanks for the feedback. The GE link hub was not made by Wink. This Was a GE product that they stopped supporting about 2 years ago. This means that they were not updating this product, and unfortunately and issue happened about a few weeks ago that caused issues with them connecting that we can not fix unless we have the rights to the GE link hub. Those lights that you got with the Link Starter kit will pair up with our Wink Hub, or Wink hub 2. Both of those Hubs are made by us and will provide a much more stable experience. We also do not sell the device on our website, if you click to buy it brings you to the Amazon.com, or Home depot web page. This will be taken down momentarily.

Kat425 ,

EXCELLENT CUSTOMER SUPPORT!!

After spending two hours trying to re-pair my lock, I decided to call Wink customer support (it’s an anomaly they’re open until 9 EST—but I’m soooo thankful!). Ebony was very nice and advised me on how to fix the paring myself in an e-mail, along with instructions if the pairing failed. The pairing failed. I called back and spoke with Eli. Amongst his attentiveness and easy explanations of how to resolve my issue, we casually conversed about randomness while my hub went through the motions. I’m surprised his extensive walk through—along with my wait time—was only eight minutes! I like to think I’m pretty tech savvy... But, needless to say, I am not when it comes to connecting three devices that are so integrated on there own. MUCH THANKS to Eli and the Wink Customer Support for saving my sanity on this issue! I highly recommend the Wink hub since it’s been far more user friendly than any other hub, and the customer service is above par as well. Thanks again!!!

Seanpatrickh1981 ,

don’t bother with wink

Ive had problems since day one with wink. If my locks didn’t need it I’d be on some other platform. I’m looking into other hubs for possibilities too. The hub goes offline a lot. You call support and then tell you it’s too close. No it’s too far. No it has a wall between it. No there’s too much dust in the air. There always is an excuse. I eventually get it working again on my own. Ive been on iOS 13 since beta came out. Couldn’t log out of the app. Couldn’t update. Think it may have been iOS 13. Don’t know. Support couldn’t explain it. They just said wait to see if update comes around. Now iOS 13 is officially out and still not working. Ive been with this company for a long time and I’m just sick and tired of the stress to deal with this. I was around when they bricked everyone’s device because of an update and some developer screwed up. Fixed it without sending in. Still having issues. I think they trying to force me to buy the 2 modem. You’d think they would just replace it and say I’m sorry. If the app isn’t fixed I the next month I’m of to the BBB to write a review. Just poor poor service.

Information

Seller
Wink Labs, Inc.
Size
221.8 MB
Category
Lifestyle
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English, French

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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