WinSouth Credit Union Mobile 4+

This app doesn’t even deserve 1 star. I have not been able to access my account through my phone for almost 2 weeks now. I downloaded the app when it came out bc the old app no longer worked & only loaded a blank screen suggesting to download this one. After downloading, it asked for my login. My login info was saved on the old app, so I can’t remember my username exactly. (Even if I could, my parents & brother were also having trouble with the password.) I clicked “forgot login” & “forgot username.” It asks for my email associated with my account. I put in my email, it says it has sent the email my username. I HAVE REPEATED THIS STEP MULTIPLE TIMES. Still have yet to receive an email of my username.

Apparently you need to delete the old app before downloading this one. So I deleted both apps & redownloaded this one. Still no luck. I’ve guessed variations of what I think my login could be but no luck. I’ve tried doing all the same things as far as just logging in through the website on my phone, still no luck. They posted a link to their Facebook page that was supposed to have clear step-by-step login instructions. When I click the link, it goes to the WinSouth website but the page has LITERALLY NO CONTENT ON IT. 0 instructions. Nothing but the website logo at the top & usual info at the bottom of every page.

After failing to login multiple times through the site, it gave me an option to test my browser. It says I need to allow pop-ups, enable cookies, & increase display size. There’s a link beside these that say “More Information.” The link takes me to their online help index. When going to the sections specific to the things it told me I needed to change, there are sets of instructions on how to change these settings to make the browser compatible, but THE INSTRUCTIONS ARE UNCLEAR & DON’T MAKE SENSE, at least not for Safari on the iPhone. Completely unhelpful. I think it is implying that it will have to be done on a computer/laptop (not mobile)?? But who knows, bc everything about this process has been a ridiculous hassle.

The only way to potentially get any help logging in is by calling them, which is still no help to me at all considering I am in my senior year of college with an internship + 2 other jobs. I don’t have the time, especially during the hours WinSouth is open. I’ve been using WinSouth for years but this seriously has me considering other options.

0/10 WOULD NOT RECOMMEND!!! Completely useless. Unnecessarily complicated. Waste of time & infuriating. WHY LAUNCH A NEW APP WHEN YOU CAN’T GET THE PROCESS OF SWITCHING TO BE RELATIVELY DOABLE FOR YOUR USERS???

This is a major improvement from the old app. Great interface and easy to navigate!