Wirex: Buy, Spend & Sell BTC 4+

Wirex implemented the ability to transfer your Bitcoin, so my previous negative review has now been updated.

Not 5 stars because I could never get the Wirex card to be accepted. Even after reaching out to tech support, where they informed me it had be used were a pin is required. I tried it at multiple retailers and it was always declined. If that worked it would’ve been 5 stars.

Hello! Thank you for taking the time to leave a review. Your honest feedback helps us to make our customer experience as flawless as possible!

I’ve been dealing with crypto (and stocks) for a few years now. I have accounts with all the major exchanges and brokers and all the small-fries you can imagine, and am involved in a handful of crypto currency start-ups making their charge to go live on the blockchain and DeFi. After about a month of pending Verification, I opened a ticket to see what the hold up was. The first person I talked to heard my issue, took some time, then said he’s passing it to another team. About a week later, I catch that I get a notice from Wirex about my account. Then I see the notification from my email saying Wirex has answered my ticket. Upon reading the response, they regret to inform me that my application has been denied and state that they will not give me anymore information on that decision, and basically how I took it, sent me off with a “Get Lost” … so Wirex has become the first exchange, “bank”, financial institute, etc to ever stop my verification to use their service. No big deal to me really, I’m sure the other guys will enjoy the money that I feed in and out and amongst the Blockchain. You’d think theyd at least give you a reason so you maybe you can clear it up. None the less, forever tainted.

Hi there, we are always looking to improve the experience for our users, and really appreciate the feedback. We are sorry that you've had such an unpleasant experience. We take our anti-money laundering (AML) and know your customer (KYC) policies very seriously, and we monitor our platform for suspicious activity. You must comply with all requests to verify your identity, address, and source of funds. Regards!

*update* As I stated I have reached out multiple times to you guys through app support and nothing**
I downloaded and attempted to open a Wirex account almost two months ago and have been waiting for my account to be verified. I submitted all the required documents and have never had a problem opening any account anywhere else at most it would take 24 hours. I contacted support and the only reply I received was a generic auto response saying how busy they are and not to open multiple tickets. That’s was it and my verification is still pending with no reason as to why. I think they are just stealing people private identifying information with no intention of giving them a account because I am not the only person facing this issue. There is no way to talk to a actual person, I keep getting promotional emails but can’t do anything with my account. Seriously concerned and extremely disappointed as I was told this app and account is so convenient but so far not the case

Hello there! We apologize for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via https://wirexapp.com/help/request/create and we will be happy to help you further. Kind regards!