Wish: Shop and Save Ratings and Reviews

Great experience so far

I’ve placed 2 large orders on wish in the past week. Since I knew everything would be coming from china i didn’t expect anything to arrive quickly but I did already receive one item. It was exactly as described and I bought it for less than $2! The rest of my items I am watching carefully through tracking updates, I LOVE that they give updates every step of the way. Plus they will return my money if it doesn’t arrive by the original date they claimed I’d receive it by so I’m not sweating anything. For what I paid on the many items I bought, it’s worth the wait for these things to come all the way from china! I know someone who orders from wish all the time so I knew it wasn’t a scam, I’m not sure what most reviewers are complaining about. The app is awesome, it gives so many rewards, and the prices are unreal. Recently they stopped charging shipping on every item - which was totally understandable when they did since each item comes from a different store, and started charging only $2.99 flat rate shipping for almost every product as long as you spend at least $10. I hope this change is here to stay!! I noticed that most of my items are shipping in one box even though they are sold by lots of different businesses so they must have recently upgraded their shipping capabilities with new warehouses or something and that’s why they can now charge one price for all items to ship. I’m telling everyone I know to get this app!!

Long term shopper

I've been shopping on wish for years and I have to say I have had some products show up being poor quality but I have had many items be fantastic quality. As of my use of wish right now I am satisfied except for the shipping stuff and a pricing issue. Shipping is irritating as all hell for a couple reasons 1~ shipping is way to expensive often times it's more pricy then the product selected and there is no discounts for shipping 2) shipping takes a really really long time for a lot of items and they change the shipping date on you too so when you try to contact a wish support agent about it they tell ya that if it's not received by xx-xx-xxxx (usually about 1-2 more weeks) then to contact them before a specific date to have the issue resolved. Now for the pricing issue I mentioned above, they false advertise the pricing on (not all but most) items they will say one price then they ask you to select your color or size when adding it to the cart then as soon as you select your choice 8/10 times the price changes and you can't find the product for the price it was originally set at for the product. Besides these things I am satisfied with my experience using wish and having this knowledge I keep it in mind when shopping with them

Please read and respond if your the Creator.

This is an awesome app! Since were in Quarantine, this Online App Store is amazing! I love that the items/products are helpful and great! And your guy’s products are really low prices, about that...we know your trying to make our lives better with low prices but in a way it’s not helping, like some people delete the app right away cause the prices are so low that they think you might scam them or might be bad products, but to be honest, it’s fine, just what some people do. But 2 things that have been annoying me is that there are bots I think, it’s a good thing that there are so many comments and reviews that say that the products are great but I never see any negative one which is making me think that their all bots. It’s definitely not your guy’s fault because it’s the bots not you guys but it has been very weird and also really unbelievable. 2nd thing is that it has come to the point...I think you guys scam sometimes, I have seen many videos that your guy’s products sometimes have been scams. It would be even better if you make the prices more up and sell the REAL working products instead of scamming. And remember, it’s not my fault if I listed any wrong things that I said you guys did. It’s not me, the Media could be lying to me. But to me, I don’t think they really scam. If you get the app and see for yourself, It’s not bad!! I overall literally is falling in love with this app! LOVE IT! 💙💙💙💙💙💙

Pay shipping on every single item

I’ve had the Wish app for years now I love the stuff that they have on it but I do not like how you have to pay for shipping on every single item that you order even if it’s two of the same item you still have to pay shipping on each item and it seems like shipping has went up on a lot of the stuff I’ve been looking at or bought. Here’s an example; I ordered 2 of the exact same neck Bluetooth speakers same color and same company and I paid $26 for each speaker so that was $52 for 2 speakers then I had to pay $12 plus $12 for shipping on the 2 speakers so I wound up paying $64 for 2 Bluetooth neck speakers and shipping which I don’t understand why I couldn’t have just paid for 1 of the shipping because they mailed both of my speakers in the same package so the company made an extra $12 because they was not mailed separately they came together in the same bag and that really made me mad because they should have mailed them in 2 different packages since I paid for 2 shipping prices on them or they should refund me $12 for shipping it in the same package. But that’s wish for ya.
Another thing I don’t like it how long it takes to receive some items I ordered from the wish app. It takes at least 1 1/2 weeks or longer before u will get whatever you ordered so always remember if you need the item quicker then you might want to look elsewhere because it’s not gonna come quicker!

App is glitching out?

I logged in to my wish account today on the mobile app and spun for extra rewards points. It then took me to the page where I could choose items to use my rewards on. Of which, literally every single item said “Sold Out,” where it usually has the “Buy” button. I thought this was odd but didn’t think anything of it because maybe all the daily deals had just been scooped up already. I then returned to my Home Screen to look for some subwoofer speakers for my car, I was confused when the first few that I had clicked on had also said “Sold Out,” so I started clicking on every single one in the search. EVERY SINGLE ONE, “SOLD OUT,” so then I decided to try and get some customer service support where an automated system gave me a list of very broad options for what my problem was. I wanted to view the FAQ section so that I could see if this was a frequently occurring issue. Never was I directed to an FAQ page instead I was told it would be 2-3 business days to get a response from a representative. After reading other reviews of this app, I expect nothing more than a reply to this review saying “we are sorry about this, we hope you give wish another chance.” I will be back on it in a few hours to see if the problem has resolved but honestly I am pretty disappointed that there is no immediate customer service representatives to help customers. ):

First purchase didn’t go through!!! Lost free gift offer

My first purchase on the wish app didn’t work. I put all my information in which they stored to my account, but after clicking check out the app just endlessly loaded. After about 5 minutes I closed the app and opened it immediately back up to see that my order wasn’t in my orders list and didn’t go through. I checked my account settings and they did store my address and card information though which is weird if my order didn’t go through how did you save my information? I contacted customer support and they were no help 3 times they explained a time limit after I explained to them 3 different times I IMMEDIATELY checked out and the app didn’t load. I then lost the free gift offer because of this lag/bug in their app and they were no help to me to receive my “free gift” which I still was paying the shipping for... or even to give me an explanation as to why it happened, only saying the excuse of a time limit which doesn’t apply because as soon as I made my account and received the free gift offer I immediately checked out and the app endlessly loaded which cost me the free gift offer and never put my order through but somehow saved my card information.. Customer support needs to do a lot better, maybe actually read what is sent to them and try to help not give an automated message about a time limit which has nothing to do with the situation they were contacted about.

Developer Response ,

Hi, Sorry for any inconvenience you may experience. To fix this issue, please try the following tips: 1. Completely quitting and then relaunching the app. 2. Uninstalling and re-installing the app. 3. Restarting your mobile device. If you are still having problems, please provide any screenshots showing your issue so that we can better assist you.

Don’t use Wish

These people don’t even deserve a star. I ordered a purse, Wish uses centimeters, not inches for measurements. When I received it, I realize it’s too small. Contacted Customer Support , here you are asked specific questions that doesn’t even comes close to what your problem is, so you try to make the best selection that may come close to your problem. You have to take pictures of the item with a ruler for measurement purposes. After I went through all of this, Wish CS contacts me and says that the company correctly filled my order, therefore, my problem has been resolved. No it’s not!! If you read the return policy you have 30 days to return your item. The policy says to go to consumer support and click on Return Form, this does not exist, once you click on CS you’re automatically connected with a CS worker and from there on is just a menu of “possible” reasons to select from as to why you’re unhappy with your order. Because the company sent my order correctly that’s it I’m done, there’s no way I can return this one item because according to them my problem was resolved. I order two other items from Wish around May 10, 2020 and I still haven’t received them. They pushed the delivery date back to June 14, today is June 15 still don’t have my items, they’ve pushed the delivery date back again, this time it’s July 4. I may be stuck with a purse I can’t use and I may not ever receive my other items, but I WILL NEVER DO BUSINESS WITH WISH AGAIN!!!!!!!

Terrible customer support

If you have an issue with an item, there’s no way for you to just write an email to customer support. It forces you to click through options until finally at the end you can write your problem along with a photo of the item. Well when I tried to upload the photo, the app kept malfunctioning and wouldn’t let me upload it. It wouldn’t let me send the message without a photo, but it wouldn’t let me upload a photo. So I had no way to contact customer support with my issue. I tried another day to do it and it finally let me upload the photo but by then it said they couldn’t issue a refund because it had passed the timeframe. I tried to explain why I couldn’t send my request sooner but they didn’t care. They just kept sending me an automated response and closing my request without resolving the issue or acknowledging that the app wasn’t working. But lesson learned that I will never attempt to buy clothes on here again (or anything). But especially clothes. I normally wear an xl or 2xl but on wish even a 5xl is too small for me. Their clothes are a joke and they’re really cheap quality. I’ve gotten some earrings I like on the app but some of them have come broken. And I’ve ordered several things that never arrive. Plus the items really aren’t that cheap when you consider how much shipping you pay per item. They make you think it’s cheap and then charge a ton for shipping. So no, this website is not worth it and the customer support is terrible.

Developer Response ,

I'm sorry to hear about your experience. We appreciate your feedback.

Don’t fall for their traps

It’s a useful site if you have the time to wait for products, sometimes up to 3 months.
When using the coupon codes, a lot of the discounts don’t go towards shipping do you get either buy a product for $2, get a 5% discount, and pay $3 for shipping, or you can get a “free” product, but pay $5 to ship it. You just have to be careful.
THEIR LIMITED LIMITED QUANTITY DEALS ARE A SCAM! Sorry for the caps but out of the 60 attempts to get an item during one of these deals, none, absolutely none, have gone through. I don’t understand why they do this as it just pisses the customer off. They do give you a refund but make sure your card company allows for several credits. This was fine print that I’ve never known about. My credit card company, that I’ve had for over 5 years, only allows 4 credits per day, and after that, they charge. So to clarify: I thought I was getting a deal, was very excited for the deal, but then found out it was false. They refunded me the $2. Since I’d bought 8 items at $1/piece, and $1 shipping for each, I was refunded my $16, then charge $10 for each of the 4 additional refunds. In other words, I paid $40 for items that I’ll never get. Because of this, I’ll stick to Hollar, overstock, and Zulilly.

TL/DR: use this app sparingly, don’t expect to get what you pay for(and in cases of quality, sometimes you get exactly what you pay for). And you might end up losing money.

TERRIBLE TERRIBLE TERRIBLE SITE

I would recommend everyone to NOT use this site. i would give this site a negative number of stars if there were an option to do that. I tried returning something for either refund or replacement item but the link they gave me to start refund didn’t work. When I used the talk to an agent option on the “having issues” contact support link, all I got were automated messages. I finally (I think) got in touch with a live person, after 20 minutes of sending the same message over and over, they said they couldn’t offer an alternative way to send the item back and that their site is having technical difficulties at the moment and I should try again tomorrow. I then asked for a customer service number and they stated “we currently do not offer that option.” I wonder why....probably because they would get bombarded with angry customers. I am pretty sure the return link isn’t going to work tomorrow either so I will either have to try to get in touch with another agent, or just not send the item back. I WOULD RECOMMEND EVERYONE NOT USE THIS COMPANY OR WEBSITE. Most of the positive reviews on this site have to be fake because they are a couple words of positive review. Very disappointed Wish, you shouldn’t be in business if you cannot offer the customer support needed to run a good company. I will be posting negative reviews wherever I can to warn people not to use this site.