Withings Health Mate 4+

I would love to love this app

I have been using this app along with the scale Body + and the ScanWatch for over two years now. So, I kind of love it. It gives me my fitness measures: weight, fat and muscle mass, bone mass and water. The watch tracks my fitness level but…
There is always a but. The App keeps adding a weight measurement each day even if I don’t weight myself. So it messes my metrics if I don’t remember to manually remove this measurements.
In addition, the watch gave me trouble at the beginning (malfunctioning) but even though the company was super responsive and they replaced the watch, it was really hard to get the information on who to contact and how to get things done. It was almost as if they didn’t want me to find out. In addition, they have raining sod their products but no place to write a review. That’s why I am writing it right here!!!
So, over all the app is great (besides the adding those measurements), and the products work (my watch measures my sleep, I can even take me ECG, and it is beautiful). And customer service was nice over all but honestly there are little exasperating times, like when they updated the app and I really hated the new look where things are not easier to grasp but the contrary. Don’t update just for the heck of doing it. The last update added not a single feature but just changed the look and I didn’t like it.

Generally OK

It does the things well enough. My beef with the app are the sleep tracking and Fitness Level. Regarding the sleep tracking, it's just pulling data from the Health app and that's a well and good, problem is it thinks I've slept, on average over a week, 15 mins a night. This is patently false. I'm closer to 6 hours/night. Regarding the Fitness Level functionality... I am a 52 yr old man, 5'11", 160lbs that works out 5-6 times a week at a high level of intensity (weights, HIIT and running). I'm in far better shape than most 52 year olds yet the app claims that my fitness level is under that of a 65 yr old. That's insane. And wrong. Not sure what the app is using to calculate this, but it's doing it wrong or using the wrong data. Happy to share info with support to fix the problems.

Update: the sleep tracking has been fixed, it’s showing accurate data. The fitness level is still garbage. Same notes as above. NEW problem... The periods that you can view your data in are ridiculous. Sure Week, Month seem logical, but it's not. It's literally the current week, month, quarter(??) and year. Quarter?? Huh?? How about just 3 months w/o this weird quarter limit. And year? I can't see my progress over the past year bc it's literally the calendar year. Wha?? So in April I can only see a couple days. If I view quarter and go back, I can't see April. If I go back a year, I see 2022 NOT the past 12 months. Ridiculous. This needs to be fixed.

Developer Response ,

Hello, thank you for your feedback. I'm sorry to hear that your sleep data and fitness level are showing less accurate data. I appreciate the information that you have provided. Please try to update your Health Mate to version 5.12 to resolve the sleep tracking of data from Apple Health. For fitness level concerns, you may reach out to us at https://within.gs/help so we can further look into this. Take care — Jason, Withings Customer Service

I have questions

I generally enjoy the app and started using it primarily because we got a smart scale. One thing I haven’t been able to figure out since I upgraded from my old iPhone 6 to a 13 mini: The daily BMI% figures are no longer available on my new phone and I can’t find anything that says why it’s not. When I go to “Customize the screen”, the option for BMI is there. But it doesn’t show up on my phone. And since I wear glasses (and weigh myself with them off to make my weight results accurate) I cannot see the readings on the scale and have to wait until they appear on my phone.

Sometime ago I also started using it to capture the stats on our nearly daily walks, because it gives me more info than my pedometer, mainly steps but also the distance covered and the duration. Most of the time the app captures the data, but sometimes it’s as if the walk never happened. I find it frustrating not to be able to count on consistency. I also have started to manually enter my rowing sessions, however sometimes those also disappear after I’ve entered and saved the info.

Anyway, just a few frustrations, but I’m happy to finally have found a scale that weighs in one-tenth pounds instead of the usual two-tenths. I’m small and small increments matter more to me than it does to others I would imagine.

Developer Response ,

Hello, thanks for your feedback. I'm sorry that you're no longer seeing your BMI on the app. You can check for the BMI data when you tap your weight on the app and under the Weight Breakdown, you should see the Body Mass Index. This change is due to the rebuilding of Health Mate's interface. Not to worry as I've shared your comment with our UI/UX team for consideration. About the steps and activity data, if you have a Withings device, I invite you to select your product on the list here https://bit.ly/3TrLsIa for the available troubleshooting you can follow. If you need further help, kindly contact us at https://within.gs/help. Take care — Toni, Withings Customer Service