Wolt Delivery: Food and more 12+

BEWARE

Only writing 5 stars so others will see this. This app is HORRENDOUS, go with ANY OTHER delivery app you can! I’ve been waiting on their “24/7” support for 2 weeks. I’ve used their in app chat and emailed multiple times, never got any help and other than “we will get back to you soon” in app, I haven’t had any other response. They clearly do not care about the people they are providing for and that’s really sad. Also offers you “free credits” when someone refers you but if you try to use them your order will NOT process.

great app, horrible customer service.

i have to say that i really enjoy ordering food with wolt. the interface is quick and easy, and they have a great selection of restaurants. However, on the multiple occasions that something went wrong with my order or i just wanted to cancel an existing one, wolt has provided me with the most abhorrent online customer service i’ve received in a long time. there is no way to cancel orders in the app. you have to contact a “customer service assistant” through Wolt’s live chat feature, which is already a completely unecessary hurdle of its own. By the time i get a reply (usually 10+ minutes) the restaurant is already making my food, so the order can’t be cancelled. since this is probably outsourced through some live support platform i can’t really blame the assistants themselves, since they’re also given limited options to even help me out in the first place. i’ve previously gotten a fully different order, and was rewarded with a wolt token (free delivery wow) and maybe half of the money i paid originally. these issues with customer service have really made me rethink my patronage to wolt, and with all kinds of new delivery apps popping up that don’t have these issues i think it’s time to switch.

good app but missing crucial optionality

overall good app, with great support center. But I have escalated several time u fortunately still some key features not available. First and main one - you need to make decision either to give tips to courier or not before you place an order. where is the logic? I want to give tips based on provided services and it can only be after service was done, so I can decide give no give and how much I want to give. secondly will be outstanding to see on main screen ratings you have given previously to restaurants, thankfully variety is big and for such heavy user who order sometimes several times a day it is impossible to remember feedbacks I have previously given. I had cases where I had negative experience with restaurant and them several months later again placed order and had to face with same issues, if I had a hit on my previous feedback this could have saved me from having another negative experience. if these two functions will be implemented then I can all this best available app for food ordering! hope developers pay attention on this

Developer Response ,

Good evening💙

Thank you for such a constructive review, we will work on it, also about the rating of the restaurant, it is visible at beginning when choosing a restaurant🙏

Thank you for your feedback, we appreciate and love you💙