Wondery: Discover Podcasts 12+

I love some of the shows on this platform but my lower rating lies solely on the poor app development. It’s clunky and slow. It’s a pain to try and get it to work if you’re offline, even when you’ve downloaded the episodes. I even have Wondery+ and this app is still pretty crappy. It also will kick you out and make you log in again fairly often. Even if you had it open listening to it in the morning, by the afternoon it will make you sign in again which is annoying. I don’t even have it on another device so it’s not like it’s because I was using it somewhere else, it just logs me out. Also I don’t share my account with anyone so again it doesn’t log me out related to any glitches with that. I like the shows but this is probably my least favorite interface to listen on. If I could get the exclusive content elsewhere I probably would just because I hate fighting with this app. Also, this app drains my battery fastest compared to other platforms…

Thank you for your review and providing us with that feedback. We're sorry for the issues you've experienced with our app. We'd first recommend uninstalling the app and reinstalling it again to see if that helps improve the app's performance. If you're still running into any problems or need any additional assistance, please visit our Help Center at http://wonderyplus.com/help and let our support team know!

(I will preface this by saying I am a former journalist who now works on a UX team, so my feedback is from both a personal and professional standpoint!) I absolutely love Wondery and truly believe this is best team of storytellers out there. The hosts are engaging, informative and creative, and the shows encompass an excellent variety of topics. It is clear the group works REALLY hard to deliver fresh content regularly. The music tracks are nice/not overpowering, the editing is clean, and I find the overall production quality strong, which is so impressive in the era of at-home recording. I was pumped when the app was rolled out because I devour Wondery episodes and wanted to ditch the ads (I do enjoy this perk of the subscription). However, the app is buggy and glitchy. I have to close and relaunch it multiple times per day, sometimes hourly. Playback stalls constantly, shows do not necessarily automatically resume, and the layout/navigation is not intuitive. I do a lot of fumbling and clicking. I think some simple user testing and validation would go a long way in improving the experience, so I have no doubt the developers will continue iterating and improving. For now, though, while they work out the kinks, I am not sure if the value matches the price point. I will conclude by saying it pains me, a total Wondery fanatic, to leave a less-than-glowing review here. BUT, I know the team will nail it, just like they do everything else!

Thank you for your review and providing us with that feedback. We're sorry for the technical issues you've experienced with the Wondery app! Please refer to this link to our help center for some troubleshooting steps you can try: http://wonderyplus.com/ios-help. If you're still running into any problems, please contact our support team at support@wondery.com for more assistance!

I’m on my final dealing with this app after years of Wondery+. I’m cancelling. Not because I don’t love the podcasts, I do. I’m cancelling because this app is terrible. In its current rev it crashes after about 15 seconds of playing and has for about a week now. This is different from the normal random crashing this app always has, and the joy of having to log back in through the network; not locally. On a remote drive? On a plane? Listening to downloaded episodes? Doesn’t matter. When this app crashes it won’t let you log back in without an internet connection, even to listen to downloads. I can’t even access the content I’m paying for when I want to access it despite planning ahead for a lack of internet access. So now that I can’t even listen at home, with a high speed connection on my own network without the app crashing, I’m done. I’m not giving Wondery any more of my money until this clunky, slow, unreliable app is fixed, and I suggest you don’t either.

Edit- lol at the lame boilerplate response to my criticism. Hey guys- if you want to actually fix your lousy app maybe try listening instead of churning out lip service form responses to people complaining about the same problems for years.

Thank you for your review and providing us with that feedback. We're sorry for the issues you've experienced with our app. We'd first recommend checking to make sure you're running the latest software version of the app, then uninstalling the app and reinstalling it again to see if that helps improve the app's performance. If you're still running into any problems or need any additional assistance, please visit our Help Center at http://wonderyplus.com/help.