Promova 4+

I downloaded the app to improve my overall vocabulary. Prior to purchasing a plan I took a few simple tests to determine my English level. According to the test results my level is C1. I can say that 90% of the vocabulary and practice lessons are interesting and new or very long time forgotten back during school years. Maybe first 2 lessons seemed kinda boring to me but then following lessons got me reeled in. Instead of scrolling social media and news I learn and refresh English on my long way to and from work on the subway😁

Dear Learner, thank you so much for your glowing recommendation and the 5-star rating! We're delighted to hear that the Promova app is helping you improve your vocabulary and English skills. It's fantastic that you found the test helpful in determining your level and that you're enjoying the lessons. We're thrilled to be a part of your language-learning journey, and it's great to know that you're using your commute time productively. Keep up the excellent work, and if you have any questions or need assistance, feel free to reach out!

When you sign up, it says as long as you camel more than 24hrs before your free trial ends, you won't be charged. This is a LIE. When I contacted support, there were all these other requirements (I had to use the app for 7 consecutive days, I had to contact them directly, all within a 14 day period, AND 24hrs+ before the free trial ends. It was not clearly stated during sign up, and who can keep track of all that anyway? Also their $15 "workbook" is 5 pages. R i p o f f I've been practicing Spanish for about 3 months, and wanted to try a new program to broaden my learning. After a quick scroll through the lessons it was clear that I would be starting at square 1- the lessons were sooo basic. Customer service answers promptly, but isn't helpful and will just try to push a lifetime membership.

EDIT: I received a one time refund of the subscription after I told them that I think their operation is a scam and they could keep my $40.

Dear Valued Customer! Thank you for taking the time to give us feedback. It means a lot to us. We want to sincerely apologize for the issue with subscription cancellation. This doesn't sound like the service we try to provide to our customers. Nevertheless, we are glad to hear that you got a refund and the situation is successfully resolved. Moreover, we appreciate your words regarding our language courses and will take it into account while developing our app. Please be sure that your feedback is a great help for future development. Our developers are doing our absolute best to make our product useful for everyone from beginners to proficient language masters. What is more, we regret to hear that you do not consider our Support team to be helpful. We bet that if you gave us another shot, you would be blown away by the great support! If you have any issues with our app, please feel free to report the issue at the support@words-booster.com email address. Take care!

This app is riddled with issues. First off they mislead me with false advertising! They advertise a book reading feature with a bouncing ball over the words as it reads. This feature is not in the app, they said it was under development. Then why advertise it? This is why I bought the app!

Also there are so many issues from words being cut off, it doesn’t pronounce the words on the various screens like all other language apps do. They show vague pictures with no explanation and you are supposed to select the Spanish word that goes with it, then the words at the bottom don’t fit the button so you get a partial word. This happens throughout the app. I have tried 9 different Spanish apps, this one is the worst by a long shot. I spent $90 for terrible app that is still under development. This app needs to be recalled and everyone should get a refund.

Dear Learner,

We sincerely apologize for the frustration and disappointment you've experienced with our app. We understand your concerns and are committed to addressing them promptly.

Regarding the features advertised, we strive to provide accurate information to our users. We apologize if there was any misunderstanding, and we'll take your feedback into consideration as we continue to improve our app.

Additionally, we're sorry to hear about the issues you've encountered with functionality and usability. Your feedback regarding words being cut off and difficulties with word selection is invaluable, and we'll investigate these issues to ensure they're addressed in future updates.

As for your refund request, please contact us directly at support@promova.com with your account details, and we'll review your case promptly.

Thank you for bringing these issues to our attention, and we appreciate the opportunity to improve our app and provide a better experience for our users.