WorldRemit Money Transfer 4+

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

Hi Licidieci,

I'm glad we were able to review your account eligibility for appeal. We review all accounts and transactions regardless of where they are being sent to and make sure they fall within our terms and conditions as listed on our site. Please provide a case or transaction number if you would like to discuss this matter further so we can locate your account.

Kind Regards,
WorldRemit

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit.

This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer.

This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

Hi, thank you for your candid feedback. We apologize for any difficulties with your transaction. So that we can take a look into this for you can you please amend your review with your transaction number or WorldRemit Customer ID? Thank you, WorldRemit

This app gets high reviews because it is easy to use and the transfer is fast… except when it isn’t! That is when this app fails completely. I waited hours for a routine transaction that have done dozens of times to the same recipient’s bank account. All the app would tell me was that the transfer was “processing”. The app makes it very difficult to get help. Clicking on the “help” link sends you to the logon screen, even though you are already logged on. After I did this multiple times I finally stumbled on a list of phone numbers. Since I am in the USA I clicked on that number. After I entered my transaction number the automated system informed me that I was put in a queue and the waiting time would be 5 to 10 minutes. Then I got the loudest and most annoying “hold” music I’ve ever heard. Then every 3 minutes a recording came on thanking me for my call telling me how important my call was… but never telling me how much longer I had to wait. This continued for over an hour until I finally gave up. This app pretends to offer human support but that is a lie. The app is designed to make human contact impossible, and there is no way to complain or provide feedback. The app is good when a transfer goes through, but it is worthless if there is a problem. Know this up front and use at your peril. I can’t resolve my problem because this app offers no means to do so.

Hi, We’re sorry to hear about your experience. So that we can look into this for you, please get in touch with us directly with more details: https://www.worldremit.com/en/contact-us. We’ll need your transaction or customer number to locate your account.