Worldwide Wellness ٤+

Lamest of lame. My employer decided this will be the health app for 2023 for health related incentives. I guess the choice was made based on the poorest usability I have seen in years, so people would ditch it so no incentives need to payed out. Goal reached hands down.

Specific issues:
Teams. In order to qualify for group activities I need at least 3 people on the team. I figured I cannot gather 3. I want to quit/delete the team I created - to don’t see how. I browsed a 3 pages of teams - all of theme were 1 person teams. Looks like people created them and cannot get out of it now.
Selecting sports activity. Why I cannot shortlist when I start typing the activity? Each time it’s this scrolling.
In browser usability. I have a feeling developer never used the service in Safari on a smaller screen iPhone. Disaster. Buttons not responsive for clicking - when you add 3 activities per day “convert and save” becomes irresponsive. Scrolling does not work properly - opens an earlier closed trivia window instead of actual scrolling.

I'm sory to hear you had a bad experience. Is there a certain feature you thought had poor usability? Any specific feedback you can provide will help us make improvements. Thanks!

My employer is asking us to use this app for tracking purposes during a summer challenge. Unfortunately, I am unable to even create an account on this app 😒. It states that my email is already registered with them but never even knew about this app before now! Regardless I’ve tried resetting the password but them I get a notification that my email isn’t registered with them 😡.

Giving the developer of the app the benefit of the doubt, I reach out and email their support team but I never received a response from them.

I'm so sorry to hear that! Feel free to call our office directly at 1-800-326-2317 and we'll help you out.

Since the new update I cannot convert my workouts into steps. The button to convert doesn’t work and the app frequently shuts itself down.

Thanks for reaching out. The issue you're describing has been resolved. Can you please delete and reinstall the app?